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Old 03-25-2009, 10:12 AM   #1 (permalink)
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Default Address Book Issue

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I hope I'm posting this in the right area. Here's my dilemma:
Just switched exchange accounts and BES servers. For this post, #1 refers to the old system #2 refers to the new. I backed up my address book before the switch- this address book was sync'd wirelessly with Exchange #1. When I made the switch to Exchange #2, I received the address book from this account (wireless sync).

I disabled the wireless sync because without doing so you cannot restore the address book using the ipd file.
I then restored just the address book, leaving me with my address book from Exchange #1 on my BB. (good so far).
I then turned on wireless sync with "both/both" in hopes that the system would compare and improve both books.

When this progressed, it only asked me if I wanted to import the 1200 additions into the BB with no mention of the import into Exchange #2. Confused, I went back and confirmed that both/both was selected (it was).
When I went back to my address book on the BB I am now the proud owner of two address books- one from Exchange #1 and one from Exchange #2 both labelled as "desktop".
The intended result of updating Exchange #2 never happened.

Does anyone have any idea how to get back to one address book on my BB (with Exchange #1 contacts) and force these into Exchange #2?
Any help would be greatly appreciated.
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Old 03-31-2009, 02:39 AM   #2 (permalink)
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turn off wireless sync, and sync exchange 1 with outlook, then delete service books
turn wireless sync back on, exchange will pull all contacts from outlook and add to your wireless sync and add to the list of exchange 2
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