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Old 03-25-2009, 09:31 AM   #1 (permalink)
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Default Sync unable to complete (app crash)

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I cannot remember the last time a specific user here was able to complete the sync successfully. Every time it is ran, the Desktop Manager stops responding and displays the Windows send error report. I fully removed the v4.5 and installed v4.7 from the BB website. Followed through with setting up the new sync settings for contacts and calendar to Outlook - errors still continue. Here are the contents of the error. Any help would be greatly appreciated, thanks:
EventType : BEX P1 : DesktopMgr.exe P2 : 4.7.0.32 P3 : 49107b46
P4 : MsOutlookConnector.fil P5 : 7.1.1.262 P6 : 483e6053
P7 : 000386d0 P8 : c0000409 P9 : 00000000
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Old 03-25-2009, 08:18 PM   #2 (permalink)
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Default me too and worse

Me too, with the Desktop manager crashes. I have uninstalled and re-installed several times and several versions. The last few weeks when the sync "worked" the times got shifted on my device either 1 hr later. but only some of them. I finally gave up and am syncing on Google Calendar, but even that isn't 100% accurate.
I HAVE to have accurate and reliable syncing (To outlook now). HELP
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Old 03-25-2009, 08:37 PM   #3 (permalink)
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Susan B - I can successfully sync my novell groupwise and my 'berry, but I'm having trouble then syncing with Google.

When I try to sync google (and I've tried both their software and the GCAL program), the phone claims to be sending info to the calendar, but the calendar is blank.

Is google now running invisible calendars? <ggg, but sadly>

Rebecca
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Old 03-30-2009, 08:03 AM   #4 (permalink)
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Hm, this still is a problem. Any other suggestions?
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Old 03-30-2009, 09:28 AM   #5 (permalink)
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first of all, only sync 1 category at a time, do contacts only, uncheck all and see if it happens
repeat for all you use, 1 at a time to see if its happening for all. trying to narrow it down to 1 category hopefully
also try turning all items in startup tab within MSCONFIG and restarting PC to see if that resolves it
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Old 04-03-2009, 08:35 AM   #6 (permalink)
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Great - looks like it resolved doing one at a time - then got brave and attempted all at once. It might have been a startup item. Thanks.
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Old 04-04-2009, 08:01 AM   #7 (permalink)
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since its been done with multiple versions of desktop. Chances are its not desktop manager causing the problem. It is like you says startup items, not neccessarily 1 items. It is probably the fact that you have too many processes running at once which doesnt allow for enough available RAM or CPU power to run a full sync. Individual syncs would be less strain on your PC. So ya go into MSCONFIG startup tab and turn off useless tasks from running constantly and restart. then try again.
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