BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-26-2009, 10:14 AM   #1 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB Messenger Download problems

Please Login to Remove!

Got an 8310 an ex-employee it did not have BB messenger. Looked in my apploader and it was not there. Tried to download it from PC and says that I have to do it from my mobile device. Tried to download it to my device using the device browser and it said that I didn't have the system requirements. I have Desktop manager 4.6 on PC and OS 4.5 on device. What am I missing here?? Please help.. Do I need to reinstall the 4.5 OS or should I be able to go out there and download it somewhere?
Offline  
Old 03-26-2009, 10:23 AM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Welcome to the forums.

You will need to have the OS for your device installed on your PC to install BBM. Follow the steps here to install the OS and BBM.

http://www.blackberryforums.com/gene...eastasian.html
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 10:34 AM   #3 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So, I have to reinstall the entire OS in able to get messenger? I assume messenger comes with the OS?
Offline  
Old 03-26-2009, 10:39 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

It does, unless your friend removed it, or the company removed it.

You don't have to reinstall the entire OS. You need the same version OS your device is running installed on your PC. What OS are you running (Options > About)?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 10:49 AM   #5 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

v4.5.0.69 is what is on my device right now.
Offline  
Old 03-26-2009, 10:53 AM   #6 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

That is a pretty old OS when it comes to 4.5. I just did a search for it and here is what you need.

Latest OS: 8310 4.5.0.92/4.5.0.69 (Multilanguage)
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 10:56 AM   #7 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am currently downloading that to my PC now..
Offline  
Old 03-26-2009, 10:58 AM   #8 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Once downloaded, install the file by double clicking. Once installed, remove the vendor.xml file, instructions are included in the link.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 11:10 AM   #9 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So,, I spoke wrong. I am actually installing the 4.5.0.174 which is at the top of the 8300 Gen Discussion page. Is that ok,, or do I need to install the specific one you said?
Offline  
Old 03-26-2009, 11:17 AM   #10 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

You can install that one, as long as it's for the 8310.

It will just upgrade your OS in the process. You will be able to get BBM back that way as well.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 11:28 AM   #11 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Awesome!! Thanks for all youur help!!
Offline  
Old 03-26-2009, 11:29 AM   #12 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Let us know how things go. Glad to help!
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 03-26-2009, 12:20 PM   #13 (permalink)
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It Worked.. Thanks JS
Offline  
Old 03-26-2009, 12:22 PM   #14 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Awesome! Glad to help
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.