Went to use my (Sprint) 8330 BB earlier (had been working fine), the screen was off. Touched a key, no response. Phone appeared dead thought battery was charged-- Did a battery pull, phone rebooted-- started okay-- saw desktop but screen was unresponsive to key touch, trackball, etc. Screen went black again, no response. Traded batteries as a test with another 8330. No change. Changed back-- again booted but no keyboard response. Multiple battery pulls tried, no change.

Then I noticed if I plug in the phone (external power), the screen comes right on as usual-- so the phone isn't shutting down as I first thought, the screen is just going to sleep but I have zero control over the thing waking or using the keyboard-- This also means that I cannot answer phone calls-- the phone is stuck on "silent" (in fact the volume setting is highlighted and will not change even on reboot). Note that I can see when I have missed calls but I cannot make the phone "view" missed calls. It is much like the keyboard to a computer being unplugged. So what can I do to clear this?

Note that the "plugged in" power indicator continues to work, and the auto-dim feature still responds to changing light, etc. if that means anything...

Had one problem months ago with facebook app. Deleted and reinstalled the bad app to fix but at that time only the email had locked up, the actual phone and keyboard still worked. This time the phone is totally unresponsive to all keys.

Suggestions?

Has the device come in contact with moisture or been dropped recently?

No, definitely not. To be clear it was working fine all day and for the last several months. This morning/afternoon, I'd had it in my pocket the whole time, except when I used it several times and had used it 5 or 10 minutes before with no issues, then I pulled it back out and got no response. It was only indoors, and only in my (dry) pocket.

I did have that problem before with Facebook and I think the last thing I did before it locked up was start to post something through the facebook app but I never finished-- I put my BB away mid-posting to try and stop a small child of mine from getting into mischief. Normally I'd hit the sleep button (or whatever it is called) on top of the BB but I have no idea if I did that or not this time-- thought that might have helped cause the problem if something got "pocket-dialed" by accident, but surely that should reset and clear with a battery pull, so I am truly stumped.

Is there any reset "trick" that does more than a battery pull? What I really want to do it figure out how to get facebook off of the BB somehow and see if the problem will go away, but I have no way to access and delete that app. (Well, none that I'm aware of.)

You cna try wiping your device JL_CMDer, instructions in the FAQ section of the site, but this will wipe everything from your phone.

Thanks-- I guess it may come to that but I'd sure rather not loose everything on it.

I was hoping others had heard of this problem but it sounds rare-- Was wondering if there could be a loose cable or the like, but that would make more sense if the phone had been dropped-- I put it in my pocket and it was working then took it out and it was not-- just that simple.

What a drag...

Wirelessly posted

Are you sure your pocket was dry? It doesn't take much moisture/humidity at all to cause this. I've had the same issue with a phone that was loose in my pocket after a short hike. Even though I wasn't too hot or sweaty, the humidity in my pocket just got too high. Take the battery out, leave the cover off, lay the phone face down in a dry place and let it sit overnight.

Yes, I'm certain-- this was Sunday, at Church-- dry, clean dress clothes and no sweaty activities at all. Also, I did do an overnight battery pull with the cover off and so forth-- still nothing. It is as if the keyboard was "unplugged" and nothing has changed since.

Both my local (Sprint-owned) Sprint store when i came by and the Sprint folks on the phone were rather baffled when I called today-- said they had never had this exact problem-- how lucky for me...

All were confident we could resolve this for a fee-- $100 or so. Seems the term "warranty" means something different to them than it does to me in my native language of "English".

I did finally find someone who understand the concept and I now have a free replacement headed my way (or so I am told). Cross your fingers!....

Thanks for your suggestions though!

I have the exact same problem!

Though there might have been some humidity damage to my phone, but it was out of my pocket for atleast good hour, working perfectly, until this happened.

I would really rather not have all the info deleted, but seeing that I dont have a warranty of anything else anymore, it may be my only solution short of buying a new phone.

Ive considered ramming it open my self to see if anything is loose at all, but I just might do more harm than good.

Any suggestions please!

Thanks!

Same thing happened to me. It seems like the keyboard/ball lost a connection somewhere but it's not frozen because, like you noticed, if you plug it in to charge, it responds to that kind of input.

Wish there was some easy solution....

OOPS! tha's I have exactly the same problem -- -dead keyboard, but the phone lights up with incoming. Curve 8310 AT&T. Any solutions? email me at ccollin690*gmail.com

Took my phone in to Sprint, tech took it appart showed me a pink sticker that says it proves moisture has got in to it. He also showed me discoloration on the copper contacts under the buttons. Said since the sticker is pink, warranty is void. Store manager said I have to buy a new phone.

Went home took the phone apart and cleaned the copper contacts with mineral spirits put the phone back together and has been working frine for 6 weeks.

Never dropped it in water, but I occasionally clean the screen with Windex and used to keep the phone in my pockets. I have stopped the Windex and the pockets.