BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-02-2009, 04:47 PM   #1 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help...BB Messenger

Please Login to Remove!

I keep having a recurrent problem and was wondering if someone could help. The conversations on my BB messenger keep getting cleared. I am not clearing the history. I have asked those that I 'talk' to if the history on their end is getting cleared and they say no. It also "deleted" on of my contacts and I did check with her and I am still on her contact list. The last time it happened I took my BB in and they updated the software (just 2 weeks ago). But last time the conversations were the first to go and after awhile it started deleting all my texts then started getting rid of emails. I have checked the device memory and I have a lot left. Any ideas anyone?????
Offline  
Old 04-02-2009, 09:04 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2009
Location: Canada
Model: 9700
PIN: N/A
Carrier: Rogers Canada
Posts: 267
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

check your available memory
Offline  
Old 04-02-2009, 09:09 PM   #3 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,894
Post Thanks: 32
Thanked 454 Times in 390 Posts
Default

Options / Status will show you the available memory.
Offline  
Old 04-02-2009, 09:09 PM   #4 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I checked that...I have over 44000000 bytes of memory left. I was wondering if it just an issue with my BB as in there is something wrong with it or if this is a common problem? I have insurance on it and just don't want to have to switch it out because I don't want to wait the 2-3 days.
Offline  
Old 04-02-2009, 09:10 PM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,894
Post Thanks: 32
Thanked 454 Times in 390 Posts
Default

Well, 44mb free is more than enough.
Can you double check the number?
Offline  
Old 04-02-2009, 09:26 PM   #6 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 246 Times in 238 Posts
Default

I seem to recall other Sprint users reporting this same issue with plenty of available memory.
Offline  
Old 04-02-2009, 09:34 PM   #7 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well if others have had the same issue then it's probably not my phone. Do you by any chance remember what the issue was/is? I thought that the data was saved on my phone so I don't understand why it would be an issue with the company? Am I wrong in assuming this?
Offline  
Old 04-03-2009, 08:03 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2009
Location: Canada
Model: 9700
PIN: N/A
Carrier: Rogers Canada
Posts: 267
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

http://www.blackberryforums.com/gene...ee-memory.html

see if this helps you
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.