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Old 04-03-2009, 11:44 AM   #1 (permalink)
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I need some help....I am using a BB Curve Model 8310 with AT&T. My home screen is showing I have one new email constantly. I have been to the icon for "Messages" as well as all of the icons for the individual email accounts and there is not a message there. How do I make this alert go away?

Thanks!!
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Old 04-03-2009, 11:51 AM   #2 (permalink)
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Welcome to the forums.

Be sure to check all of your folders. Follow the steps here:
How do I reset my message counter to clear, or zero? - BlackBerryFAQ
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Old 04-03-2009, 12:35 PM   #3 (permalink)
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This sometimes happens to me if I get a message while I'm playing one of Magmic's games. Either it will still say I have a message when I don't, or the LED will stay red.

The only way it goes away is a battery pull.
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Old 04-03-2009, 12:48 PM   #4 (permalink)
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The usual causes of this:

1. You have an unread message in "Saved Messages" folder. In Messages hit the menu key and go to "View Folder" and then check the folders including the "Saved Messages" folder.
2. You deleted an html email before all the html images had finished downloading. Remove the battery to reboot the device to clear.
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Old 04-03-2009, 01:15 PM   #5 (permalink)
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[quote=olovin;1341558]I need some help....I am using a BB Curve Model 8310 with AT&T. My home screen is showing I have one new email constantly. I have been to the icon for "Messages" as well as all of the icons for the individual email accounts and there is not a message there. How do I make this alert go away?

Thanks!![/QUOTE

Nothing showing in "Saved Messages" folder....so pulled battery - it worked!!

Thanks to all of you for your help!
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Old 04-03-2009, 06:41 PM   #6 (permalink)
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I had the same problem on my phone just the other day. Apparently I got an e-mail from RIM about the 4.5 update.

I pressed Alt-I on the phone while in my mail folder and sure enough there was the message. I even checked all my folders prior to this and could not find it there. So it must have went to a "special" place..lol
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Old 04-03-2009, 07:39 PM   #7 (permalink)
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Thank you so much for the info. I will keep that in mind the next time. I pulled the battery and it took care of it....so I assume I did in fact NOT have an email there anywhere.
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Old 04-03-2009, 07:42 PM   #8 (permalink)
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Hello all...

Good info here. I get many calls on this issue and users are left scratching their head trying to determine where the messages are. It like hide and seek...
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Old 04-03-2009, 08:00 PM   #9 (permalink)
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Quote:
Originally Posted by olovin View Post
I need some help....I am using a BB Curve Model 8310 with AT&T. My home screen is showing I have one new email constantly. I have been to the icon for "Messages" as well as all of the icons for the individual email accounts and there is not a message there. How do I make this alert go away?

Thanks!!
connect your BB to your PC via USB supplied. Start desktop manager. Go to back up and restore, go to advanced.
you will see all your applications loading up on the right hand side table.
Highlight messages, hit clear.
should do the trick.
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Old 04-03-2009, 08:04 PM   #10 (permalink)
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If you want to lose all of your messages, yes that will work.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
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[BES 5.0.3 / GroupWise 2012 HP2]

Last edited by jsconyers : 04-03-2009 at 08:41 PM.
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Old 04-03-2009, 08:40 PM   #11 (permalink)
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Quote:
Originally Posted by Redchilli View Post
connect your BB to your PC via USB supplied. Start desktop manager. Go to back up and restore, go to advanced.
you will see all your applications loading up on the right hand side table.
Highlight messages, hit clear.
should do the trick.
EEEK!
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