BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-05-2009, 07:41 AM   #1 (permalink)
New Member
 
bnewkirk's Avatar
 
Join Date: May 2008
Location: Indianapolis, IN
Model: Bold2
OS: 5.0.0.405
PIN: N/A
Carrier: AT&T
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Curve 8310 not charging not recognized

Please Login to Remove!

This morning for some reason my Curve 8310 will not charge from the plug-in charger and when I plug it into my computer I get a windows error that the USD device is not Recognized. Of course DM will not see it either.

The Curve has been working fine for months. No new applications have been loaded.

I have done several battery pulls and tried my laptop which had DM installed and other chargers all with the same results.

The charge indicator will come on for a few seconds and then go off and it is not charging.

I guess a call to AT&T repair is in order but I thought I would post in case someone has a suggestion.

Thanks
Offline  
Old 04-05-2009, 08:45 AM   #2 (permalink)
Thumbs Must Hurt
 
Irish Rose's Avatar
 
Join Date: Feb 2009
Model: 9000
Carrier: AT&T
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like it could be a hardware issue. Calling AT&T is a good idea, as they can walk you through some basic trouble shooting, and replace the phone for you if it is still under the warranty period.
Offline  
Old 04-05-2009, 09:29 AM   #3 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Yep, if the phone doesn't even charge when plugged into an AC wall outlet then it's hardware.. You could wiggling the connection to try get it connect if you need to get any data off the phone, but most likely you will need a new one.
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Old 04-05-2009, 10:43 AM   #4 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted (overwhelmingly stressed)

Is the charging port loose? Any bent pins? You should be able to see 5 pins in the port!
__________________
ZED 10
Offline  
Old 04-05-2009, 11:45 AM   #5 (permalink)
New Member
 
bnewkirk's Avatar
 
Join Date: May 2008
Location: Indianapolis, IN
Model: Bold2
OS: 5.0.0.405
PIN: N/A
Carrier: AT&T
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ezrunner View Post
Wirelessly posted (overwhelmingly stressed)

Is the charging port loose? Any bent pins? You should be able to see 5 pins in the port!

Thanks. I think that is the problem. Looks like one is messing or bent back as I only see 123 5

Still under warranty to the 24th of this month so I will get on it tomorrow.

Anyone have any experience with AT&T Device Support Centers? I see there is one in Willowbrook IL I will be up the way tomorrow.

Thanks to all.
Offline  
Old 04-05-2009, 04:36 PM   #6 (permalink)
Thumbs Must Hurt
 
Irish Rose's Avatar
 
Join Date: Feb 2009
Model: 9000
Carrier: AT&T
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bnewkirk View Post
Anyone have any experience with AT&T Device Support Centers? I see there is one in Willowbrook IL I will be up the way tomorrow.
Their support centers are usually pretty good in my area, however, if you do experience a problem in the one near you, you can always call AT&T's phone warranty dept. at 1-800-801-1101, and one of the representatives will work with you on getting your device fixed/replaced......... Good luck.
Offline  
Old 04-06-2009, 01:39 AM   #7 (permalink)
New Member
 
Join Date: Apr 2009
Model: Curve
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have seen in some cases with ATT and Tmobile where they claim this is considered "user abuse" and they won't cover it under warranty. If you experience this you can get the charge port repaired for less than $80. checkout Cellphone-Repair-Shop.com
Offline  
Old 04-06-2009, 04:26 AM   #8 (permalink)
New Member
 
bnewkirk's Avatar
 
Join Date: May 2008
Location: Indianapolis, IN
Model: Bold2
OS: 5.0.0.405
PIN: N/A
Carrier: AT&T
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BlackberryPro View Post
I have seen in some cases with ATT and Tmobile where they claim this is considered "user abuse" and they won't cover it under warranty. If you experience this you can get the charge port repaired for less than $80. checkout Cellphone-Repair-Shop.com

Well, that's not good. I never even considered that. I will find out today.
Offline  
Old 04-06-2009, 11:06 AM   #9 (permalink)
New Member
 
bnewkirk's Avatar
 
Join Date: May 2008
Location: Indianapolis, IN
Model: Bold2
OS: 5.0.0.405
PIN: N/A
Carrier: AT&T
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just a final update. AT&T support is sending me out a replacement Curve under my warranty so I should be good to go in a couple of days.
Offline  
Old 04-06-2009, 04:21 PM   #10 (permalink)
Thumbs Must Hurt
 
Irish Rose's Avatar
 
Join Date: Feb 2009
Model: 9000
Carrier: AT&T
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by bnewkirk View Post
Just a final update. AT&T support is sending me out a replacement Curve under my warranty so I should be good to go in a couple of days.
I'm glad to hear that it worked out for you. Good luck with your new Curve.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.