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Old 04-10-2009, 10:35 PM   #1 (permalink)
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Exclamation UMA and WIFI was fine until...

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My 8320 UMA was working perfectly for more than a year everyday in the office it would connect to my WIFI router and all my calls were UMA and fantastic, at home, and in every Starbucks it would connect and UMA calls were perfect I had the Unlimited HotSpot Calling added for $9.99 and I was regularly burning up 3000 mins a month on UMA!! I even took the 8320 Curve to New Zealand on a trip and enjoyed effectively fee calls and data every time I met a WIFI router!

Then last week all of a sudden it doesn't like connecting and staying connected to ANY WIFI router not at Starbucks, not at home and not at the office.

I have WiFi on and preferred and the bloody thing says that it is on and connected but still shows EDGE rather than UMA and and the little Icon is yellow. If I shut off the network, the uma does show up but just as "uma" rather than the usual "UMA"...

I am running:
8320 (EDGE, WiFi)
v4.5.0.124 (Platform 2.7.0.92)

Here is the Diagnostic report:
Quote:
-----
Wi-Fi
Current Profile: XXXXXXXXXXXX
SSID: XXXXXXXXXXXX
AP MAC Address: 00:90:4B:E5:5E:34
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.2.2
Signal Level: -31 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 7
Pairwise Cipher: TKIP
Group Cipher: TKIP
Gateway Address: 192.168.2.1
DHCP: Successful
Primary DNS: 192.168.2.1
Secondary DNS: 0.0.0.0
DNS suffix: router
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate:
Software Token:
L3 Auth:

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: Error: Link down.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts:
Certificate:
Software Token:

UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Error
Error Code: W004
Status: ISP error. DNS server cannot be reached.
Reg. UNC Address:
Registration: Error
Authentication: Error
Serving UNC Address: punc.t-mobileuncs.com:14001 Security Gateway Address: psgw.t-mobilesgws.com Cell Info.:
Cell. handover to UMA failures: 0
Cell. rove-in failures: 0

BlackBerry Infrastructure
Address Used: //204.187.87.88:443
IP Used:
Connecting: Trying...
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
Anyone have a clue what has happened?

I have tried a battery pull, actually several, I have tried resetting a router, turning off the WiFi, renewing the host routing table with a restart, deleting the WiFi profile and all the other things i could think of...

Help!

Cameron
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Old 04-11-2009, 01:27 AM   #2 (permalink)
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OK....

So I wiped the BB with JL_Cmder v1.9.1 and reconnected everything.... still having "uma" connection problems....
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Old 04-11-2009, 01:33 AM   #3 (permalink)
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Could you be missing a service book (for H@H)?
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Old 04-11-2009, 10:09 AM   #4 (permalink)
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That looks like a T-Mobile problem.

First resend service books then call T-mobile if it doesn't work.
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Old 04-11-2009, 10:13 AM   #5 (permalink)
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There are no service books required for UMA (H@H.) Usually this is a router issue. Does the device stillconnect automatically at Starbucks or TMobile Hotspots?

Also, do you have both certificates for UMA?

Last edited by John Clark : 04-11-2009 at 10:15 AM.
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Old 04-11-2009, 10:18 AM   #6 (permalink)
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Quote:
Originally Posted by John Clark View Post
There are no service books required for UMA (H@H.) Usually this is a router issue. Does the device stillconnect automatically at Starbucks or TMobile Hotspots?
It started having the same problem with all the various routers I came into contact with at the same time. Starbucks the office and my home. So that may me think it wasn't a router issue.

Quote:
Originally Posted by John Clark View Post
Also, do you have both certificates for UMA?
Huh? Maybe that's the problem, where would I check them?
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Last edited by cameron.personal : 04-11-2009 at 10:23 AM.
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Old 04-11-2009, 10:43 AM   #7 (permalink)
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On with T-Mobile cust service now...

They have resent service books and told me to renew host routing tables (which I had already done).
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Old 04-11-2009, 10:50 AM   #8 (permalink)
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Options >Security Options >Certificates. There's usually 2-4 certificates for TMobile.
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Old 04-11-2009, 11:08 AM   #9 (permalink)
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On the home screen, does the WiFi logo look completely colored in? If not, that's a reason why UMA is not working.
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Old 04-11-2009, 11:29 AM   #10 (permalink)
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Quote:
Originally Posted by John Clark View Post
Options >Security Options >Certificates. There's usually 2-4 certificates for TMobile.
John the T-Mobile BB specialist says it is a certificate problem too, and have told me to re-install the OS... I didn't tell them I was running a newer version (from here) than the one they have available.
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Last edited by cameron.personal : 04-11-2009 at 11:31 AM.
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Old 04-11-2009, 01:58 PM   #11 (permalink)
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Wiped handheld re-installed the 4.5.0.81 from T-Mobile and the exact same problem is still happening....
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Old 04-11-2009, 11:04 PM   #12 (permalink)
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1-Just for the heck of it, remove the SD card and turn off media support in the Menu. See what happens.
2- How soon after the upgrade did problem begin? You indicated about a week ago. What did you do (that you remember) about that time. New music? files? Upgraded some app?
3- Have read how the batteries last @ 12 months and you seem to rack up the WiFi connect time, thus draining the battery sooner than "normal", IMHO. Any chance of grabbing a "loaner" battery?
4 - Are you past warranty period?

Good luck. Be interesting to see how you solve situation.
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Old 04-11-2009, 11:08 PM   #13 (permalink)
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Quote:
Originally Posted by cameron.personal View Post
Wiped handheld re-installed the 4.5.0.81 from T-Mobile and the exact same problem is still happening....
Cameron,
When you wiped with JL and reinstalled older OS, did you also Remove Software in Windows? That 124 version may have left traces behind and hitched onboard again.

Also, the idea behind removing SD card is to make sure nothing got installed there that could be a factor.
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Old 04-11-2009, 11:15 PM   #14 (permalink)
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Following this one. I've had some glitchy uma connection business lately. Thought I had it resolved, but no dice. I'm constantly connected via lowercase uma, never UMA as before.
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Old 04-12-2009, 02:00 AM   #15 (permalink)
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It actually looks like there are several T-Mo 8320 users having this problem.

To answer a few of the questions:
Completely uninstalled all handheld software from the PC and then wiped the handheld.
Re-installed the T-Mo recomended OS 4.5.0.81
Exactly the same problem.
Upgraded to the latest version 4.5.0.124 which I have been running without any probs for 3 months since I installed in Jan 16th.

I have reset the routers, changed the channels, removed the SD cards changed the batteries, wiped and downgraded, upgraded, renewed routing tables, sent service books and I am one month out of my BlackBerry factory warranty... I am beginning to suspect that it is the WiFi hardware in the handheld that is at fault.

Cameron
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Old 04-12-2009, 08:07 PM   #16 (permalink)
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Default 8320 and wifi

I live in Dallas and have had the same problems at Krogers and the Detroit airport. Have spent hours on the phone with Tmobile and RIM. Sent diagnostics to RIM and they tell me its in the UMA of TMobile. So I call TMobile back. I'm still under warranty so I'm replacing the phone( tried getting an 8900 replacement but that went nowhere.)

Same problems though like you. Shows connected but still yellow on connection and wifi symbol greyed out. TMobile finally gave up and is sending another 8320. Let you know if that works. Don't have a problem connecting with home routers or other individuals routers at home. Just public places.

Lets hope for the best.
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Old 04-12-2009, 08:32 PM   #17 (permalink)
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Wirelessly posted (BB 11020)

Are you doing a wifi hotspot login at the public networks?
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Old 04-13-2009, 10:30 AM   #18 (permalink)
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I don't have any answers, but I just wanted to add that I am experiencing the same problem with a similar timing to cameron's. Right around Wed or Thurs of last week, the UMA functionality stopped working, after having successfully used it ever since I got the phone in Sept 2007. I don't think it's a HW issue. I did re-send the Service Books yesterday, and that did not help. I'm hoping this thread eventually provides some answers/solutions. Thanks all.
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Old 04-13-2009, 11:11 AM   #19 (permalink)
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We are not alone!!

Another buddy of mine with a new BB flip phone running 4.6 OS was at Starbucks this morning. We checked his UMA connection and it only gets to "uma" rather than "UMA" and cannot use data!!

Cameron
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Old 04-14-2009, 07:04 PM   #20 (permalink)
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Default uma not UMA

I also have a BB Curve 8320, live in Denver. I am also experiencing the same issue and have been since last week. When connecting to any wifi network/router, the handheld connects to the router but only goes to uma and not UMA. Therefore not giving me full high speed connectivity. This is happening on any home network I try to connect to and even at a T-Mobile hotspot.

I contacted T-Mobile and currently have a trouble ticket open. They said this is a network issue and not my handheld. The ticket was opened on on 04-11-09 and was told to contact T-Mobile this Friday 04-17-09 for an updated status on the trouble ticket.
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