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Old 04-14-2009, 01:37 PM   #1 (permalink)
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Default Forcing email reconsiliation?

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Hi, had a customer on the phone earlier and he is saying that the only way he is getting his emails is by going to reconsile now option on his blackberry. He has BIS and a curve. He has the Capital GPRS so its not a networ error.

Anyone have any clues as to what is wrong and why this is happening?
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Old 04-14-2009, 07:43 PM   #2 (permalink)
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Pull the battery, resend service books.. If it's on BIS it could be the Network or email provider. Kind of out of your control.. BIS will not reconcile Read/Unread messages unless it's an IMAP connection.
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