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Old 04-18-2009, 12:08 PM   #1 (permalink)
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hi,

i bought a 8320 on craiglist he was brand new with plastic and the box.
but when i put the simcard in the are no activation message.
when i went on BIS website i had a massage that i cant do it.

please help me

regards
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Old 04-18-2009, 12:11 PM   #2 (permalink)
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Probably need to contact your cell provider.
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Old 04-18-2009, 12:13 PM   #3 (permalink)
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Quote:
Originally Posted by Trimix View Post
Probably need to contact your cell provider.
yes but the phone is not from them. i ve the T mobil Logo so i thought its from them.
and im living in france now.
so my phone is unlocked but BIS is not working.
i dont know what to do
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Old 04-18-2009, 12:31 PM   #4 (permalink)
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I'm assuming that you are using a pre-existing SIM card. Were you using that in another BlackBerry device before? Might be an issue with the PIN not being released from the first device.
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Old 04-18-2009, 12:35 PM   #5 (permalink)
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Verify if your device is indeed unlocked:
How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ
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Old 04-18-2009, 12:36 PM   #6 (permalink)
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no the plan is new so i ve a new simcard never used with a phone
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Old 04-18-2009, 12:46 PM   #7 (permalink)
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i just did it thanks but he is all unlocked, all is disabled
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Old 04-18-2009, 12:51 PM   #8 (permalink)
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Do you have a BlackBerry data plan?
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Old 04-18-2009, 12:59 PM   #9 (permalink)
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Do you have a BlackBerry data plan?
yes i do!
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Old 04-18-2009, 01:04 PM   #10 (permalink)
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Might be helpful if you contacted the person you bought it from on craigslist and explained your problem, just to verify that the device really never has been used previously.
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Old 04-18-2009, 01:04 PM   #11 (permalink)
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So what happens when you put the SIM into the device -- does it work (making calls, send text, etc.)?
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Old 04-18-2009, 01:57 PM   #12 (permalink)
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1. Make sure the phone is unlocked. You can find plenty of websites online for that.
2. Make sure the PIN and IMEI is released if the phone was used by previous owner
3. Make sure you are on BIS/BES plan.
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Old 04-18-2009, 02:29 PM   #13 (permalink)
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Quote:
Originally Posted by ndub33 View Post
Might be helpful if you contacted the person you bought it from on craigslist and explained your problem, just to verify that the device really never has been used previously.
it was brand new int he bow with plastic on it.
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Old 04-18-2009, 02:30 PM   #14 (permalink)
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Quote:
Originally Posted by tommy950 View Post
1. Make sure the phone is unlocked. You can find plenty of websites online for that.
2. Make sure the PIN and IMEI is released if the phone was used by previous owner
3. Make sure you are on BIS/BES plan.
point 1 and 3 im 100% sure but the 2 i dont know. is there an other way to released it?
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Old 04-18-2009, 02:34 PM   #15 (permalink)
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Sometimes your cell provider might be able to tell you if the PIN is/was registered with another device.
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Old 04-18-2009, 02:34 PM   #16 (permalink)
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Quote:
Originally Posted by toutai View Post
point 1 and 3 im 100% sure but the 2 i dont know. is there an other way to released it?
At that point I don't know. I can only suggest to contact the seller or get help with your carrier's customer service.
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Old 04-18-2009, 02:41 PM   #17 (permalink)
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Quote:
Originally Posted by tommy950 View Post
At that point I don't know. I can only suggest to contact the seller or get help with your carrier's customer service.
ok i ll try.
thanks
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Old 04-19-2009, 09:22 AM   #18 (permalink)
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Try setting up the e-mail from the device itself, under settings, then "set-up email".
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