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Old 04-22-2009, 11:34 AM   #1 (permalink)
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Default Reconciliation Issues

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One of the users in our BES group is having problems with email reconcilliation to his Outlook account. When the 8330 is set to delete: on mailbox and handheld, reconcile: on, and handheld wins on conflicts, it still does not delete from his Outlook.
Any suggestions?
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Old 04-22-2009, 12:01 PM   #2 (permalink)
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Welcome to the forums.

What version of BES?

What happens when the user deletes from Outlook, does it delete on the handheld?
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Old 04-22-2009, 04:21 PM   #3 (permalink)
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Our BES is version 4.1.6.9.
No, it does not delete from the handheld.
And thanks for the welcome!
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Old 04-22-2009, 04:26 PM   #4 (permalink)
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Did you check the Blackberry logs for any errors or failures?
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Old 04-24-2009, 06:43 PM   #5 (permalink)
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Quote:
Originally Posted by garym@co.taney.mo.us View Post
One of the users in our BES group is having problems with email reconcilliation to his Outlook account. When the 8330 is set to delete: on mailbox and handheld, reconcile: on, and handheld wins on conflicts, it still does not delete from his Outlook.
Any suggestions?
After I upgraded to version 4.5.0 I could no longer synchronize with Outlook Express. I fiddled a long time and gave up entirely. Did your user recently upgrade the OS on their BB?
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