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Old 05-01-2009, 10:22 AM   #1 (permalink)
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Hi Guys,

I've got a bit of a strange issue with one of my users Curve 8310 devices.

She has had the device for a while now and within 2 weeks of getting it, she could not use the camera on it - each time it started, the error message "Could not start the camera. Close other applications and try opening the camera again" is displayed.

I have upgraded the firmware to 4.5 (from 4.2) and prior to activation, the camera started without problems.

The activation process completed, but I then get the issues with the camera again.

There is a 1Gb MicroSD card in the unit, and 22.86 MB System RAM free - surely the camera does not need that much memory to run

Any ideas would be appreciated.

Thanks
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Old 05-01-2009, 10:27 AM   #2 (permalink)
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If it worked before activation, it sounds like there is an IT Policy on the BES that is blocking it.
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Old 05-01-2009, 11:32 AM   #3 (permalink)
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Thanks juwaack68

I don't have control over the BES (its a hosted Exchange 2003 mail system) but i'll pose the question them anyway

I'll keep you posted

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Old 05-02-2009, 08:39 PM   #4 (permalink)
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It is a known problem. See this thread 8300 "could not start the camera" error.

Good luck.
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