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Old 06-05-2009, 03:52 PM   #1 (permalink)
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Default How to remove or disable password on 8330

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Is there a way to remove / disable password use without wiping the BB?

Verizon 8330 BIS 4.5.0.77

I can change it but see no option to remove or diable it.
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Old 06-05-2009, 04:00 PM   #2 (permalink)
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Option>security option>general settings... but if you have an IT policy you might not be able to remove it.
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Old 06-05-2009, 04:06 PM   #3 (permalink)
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1. There is no IT policy set (NO BES).
2. There is no option in General Settings to remove or disable, only to Change Password, Wipe Handheld or Verify Security Software.

(This is a new Verizon 8330 - less than 2 weeks old.)
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Old 06-05-2009, 04:10 PM   #4 (permalink)
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In the main screen click on the wrench key (options) and follow my 1st post and change the setting from Enable to Disable and save.
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Old 06-05-2009, 04:16 PM   #5 (permalink)
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I have followed your directions and there is NO choice to Disable. only those noted in my previous post.

BTW, The icon displayed for Options depends on the Theme and it is not a Wrench with the VZW Theme.
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Old 06-05-2009, 04:18 PM   #6 (permalink)
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The first line in General settings should be Password. Highlight where is says Enabled and press the trackball (not the menu key) and change it to Disabled.
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Old 06-05-2009, 04:21 PM   #7 (permalink)
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When I press the trackball I do not get the choice, I only get the menu, the same as if I had pressed the Menu key.
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Old 06-05-2009, 04:22 PM   #8 (permalink)
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Where did you get the device? Was it second hand? Is there a small red lock next to Password?

Also, are you sure you're at the very top of the screen, where it shows Password and you have the word Enabled highlighted?
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[BES 5.0.3 / GroupWise 2012 HP2]

Last edited by jsconyers : 06-05-2009 at 04:23 PM.
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Old 06-05-2009, 04:25 PM   #9 (permalink)
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It was purchased directly from VZW - as new.
There is no red lock.
The word enabled is highlighted when I press the trackball.

(Very frustrating)

Last edited by nolabum : 06-05-2009 at 04:26 PM. Reason: spelling
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Old 06-05-2009, 04:27 PM   #10 (permalink)
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Very odd.

I would try a battery pull and try again.
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Old 06-05-2009, 04:28 PM   #11 (permalink)
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I've done that, but I'll do it again.
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Old 06-05-2009, 04:34 PM   #12 (permalink)
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Quote:
Originally Posted by nolabum View Post
I've done that, but I'll do it again.
What happens if you press the enter key as opposed to clicking the trackball? Still get the menu?

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Old 06-05-2009, 04:35 PM   #13 (permalink)
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Whoops, as it booted, it displayed Enterprise ??????? (missed the second word) and shows the red lock
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Old 06-05-2009, 04:43 PM   #14 (permalink)
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Go to Options > Security Options > General Settings and scroll to the bottom. What does it say?
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Old 06-05-2009, 04:47 PM   #15 (permalink)
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I just checked her Desktop Manager (via VPN) and Synchronization indicates

"Your Blackberry Enterprise Serverdoes not support wireless message reconciliation."

I guess this is due to improper option selection at installation of the BDM. Can this be corrected by a reinstall? If so, will the new option take effect if not physically attached?
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Old 06-05-2009, 04:48 PM   #16 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Go to Options > Security Options > General Settings and scroll to the bottom. What does it say?
Secure GC Enabled
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Old 06-05-2009, 04:53 PM   #17 (permalink)
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Sounds like you have an IT Policy. Is there anything next to IT Policy name?
__________________
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 06-05-2009, 04:56 PM   #18 (permalink)
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I don't see a parameter 'IT Policy Name'
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Old 06-05-2009, 05:06 PM   #19 (permalink)
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I think that the best thing to do since she needs her BB over the weekend, with her address book and email intact, is to wait until Monday and then Wipe the BB, uninstall and reinstall the Desktop software and go from there.

Thanks very much for the help.
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