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Old 06-15-2009, 09:31 AM   #1 (permalink)
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Question BB 8310 Attachment format- not recognized

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I have BB 8310. Our company switched to Microsoft 2007 office. Since then- I am not able to open email attachments. I no longer can open PDFs either.
Any suggestions?
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Old 06-15-2009, 09:36 AM   #2 (permalink)
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Are you unable to open any attachinents, regardless of the type? For example, can you open a picture attachment?

Are you on BES through your employer?
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Old 06-15-2009, 09:51 AM   #3 (permalink)
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Contact your IT group, they have blocked PDFs, or it could a failure on BES (Attachment Service).. many things especially if this is a company BB on a your's companies BES.
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Old 06-15-2009, 09:58 AM   #4 (permalink)
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Default BB8310 Attachment format- not recognized

I just tried- no, can't open .jpg either, except- it doesn't even recognize it as an attachment.
I removed and replaced battery- didn't help...
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Old 06-15-2009, 08:58 PM   #5 (permalink)
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Quote:
Originally Posted by SteveO86 View Post
Contact your IT group, they have blocked PDFs, or it could a failure on BES (Attachment Service).. many things especially if this is a company BB on a your's companies BES.
I stand behind this again..

Quote:
Originally Posted by mdishel View Post
I just tried- no, can't open .jpg either, except- it doesn't even recognize it as an attachment.
I removed and replaced battery- didn't help...
On your BlackBerry go into Options -> Advanced Options -> Applications look for BlackBerry Attachment Service .. If it's not there run the application loader and install it. If it is there call your IT Dept.
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