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Old 06-15-2009, 10:37 PM   #1 (permalink)
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I recently received a replacement BB 8310 and when trying to set up my e-mail the only option I had was to the Blackberry server, there was not a browser or internet setup option on the phone. I have hotmail as my personal e-mail. please help
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Old 06-15-2009, 11:15 PM   #2 (permalink)
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Wirelessly posted (VZW Storm, ATT Bold)

Login to the bis of your carrier and make sure the pin there is your current phone then push the service books again
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Old 06-16-2009, 06:25 AM   #3 (permalink)
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Also, be sure that you have a BlackBerry Data Plan. You will not be able to set up Personal Email or access the Internet on the device without it.
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Old 06-17-2009, 03:26 PM   #4 (permalink)
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Quote:
Originally Posted by TotalTech View Post
Login to the bis of your carrier and make sure the pin there is your current phone then push the service books again
Entering the new PIN should push the service books. However, if they don't: log in and hit the Resend Service books button.

Quote:
Originally Posted by jbrightwell View Post
I recently received a replacement BB 8310 and when trying to set up my e-mail the only option I had was to the Blackberry server, there was not a browser or internet setup option on the phone. I have hotmail as my personal e-mail. please help
FYI you don't set up the browser. The icon will appear once the service books are pushed to your BB.

Last edited by takeshi : 06-17-2009 at 03:27 PM.
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Old 06-17-2009, 07:28 PM   #5 (permalink)
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And make sure you didn't get a BlackBerry that had once been on somebody's corporate BES. An old IT Policy may still reside on it, preventing you from using the browser.
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