Desktop Manager
 

I have an AT&T Curve 8310 and have no problems using my blackberry desktop manager. My wife has a T-Mobile Curve 8320 and it always gives me problems. Many times when I plug her phone in, the desktop manager doesn't even recognize her phone. The computer makes the appropriate hardware recognition noises, and the phone itself asks me if I want to turn on Mass Storage Device, which I either ignore or select "No". The Desktop Manager, however, does not read her PIN number at the bottom of the screan. Does anyone have any advice?

I originally was having to use Desktop Manager 4.6 but I just switched to 4.7 and it seamed to work, but not it is not.

Also, can I install two different Handheld Software's on my computer or will that confuse the Desktop manager?

I was wondering this because we obviously have two blackberry's in the house and I have originally been using two different computers for two different blackberry's but i was hoping to use one computer for both. Any suggestions?

You can certainly use one desktop to manage both BlackBerry devices. The Desktop Manager works with the PIN number and will differentiate the two.

Does the problem device use a password? If you are not entering the password on DM when connecting the device, this would cause the symptoms you're seeing.

What happens if you DO enable mass storage? Is all well?