Originally Posted by monkeypaw
$5/month when it's actually saving them from having to put in a new cell site? They're getting a boost in subscribers from having the Pre, but clearly still have a strange mentality about customer retention.
That was my first reaction, and I still am within my 30 days so I can ditch this service, but when I sit down and look at the dollars and cents, here is what I find. My calling plan with Sprint for 4 of us is unlimited data, texting (very important with my 2 daughters) unlimited gps, free gps and directions etc...is 172 bucks for 4 of us!
Now let me break down verizon, I had two seperate accounts, one with me and my one daughter and the other with my wife and the other daughter.
1400 minute family share plan, no gps and my bb plan, and 20 bucks for 5000 messages for my daughter was about 140 a month. My wife on the same plan, but with no data charge was about 117 a month, that is with taxes etc over 300 a month to Verizon. When I called because my one daughter went over on her texts to the tune of 290 dollars over, and asked them to change my texting plan on my wifes line to cover it I was told no problem, then I got the bill and they never did it. I called back and was told by the "supervisor" that she "did not care that I was a customer for 7 years and had 4 lines, she was not going to honor the promise I was made before" basically it wiped out the overage and I was good, without it my past due was about 500 bucks!!! When I said that I have been a customer for so long and have never been treated this way, she said she did not care! Honestly, she said that. Well right then I decided it was time to change. The extreme costs, the lack of allowing me to use features that I should have on my phone (gps etc) and now this crappy ass turn in customer service, I said so long to Verizon. yes their coverage was very good, I will admit it, but as I am putting the extra 130 in my pocket every month.
I have to try the phone around town and see if I can make calls, that will be the kicker, at home I can fix. My only issue is if I drop out of sprint, I don't know where I will go...so I have to make it work.