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Old 08-01-2009, 05:09 PM   #1 (permalink)
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I've gone through 2 BB Curves now for the exact same issue. The Reps have no idea of what is going on, and I have my second replacement phone on the way.

Here's what's happening:
- Reset the Phone, and the keys are unresponsive - all of them!! The trackball works fine, but the center selection button is unresponsive as well. Emails show up on the main screen, calls come through, but I cannot answer them, everything works, but the phone is innaccessible!

I've tried pulling the battery overnight, sitting it in front of a fan in case it was moisture inside, nothing seems to work!

The reps state that it is probably third party software interfering. The "only" software I have is Google Maps.

I have been thinking it could be a possible moisture problem or a virus piggybacking an email. However having a phone in your pocket without tripping the moisture sensors would be a poor indicator of moisture as I've heard from other reports, and the reps claim the servers block out most viruses if not all.

If anyone else is having these problems please respond. This cannot be an isolated incident.

Last edited by Jonners : 08-01-2009 at 05:10 PM.
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Old 08-01-2009, 05:46 PM   #2 (permalink)
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Moisture most likely. I am NOT aware of anyone getting a virus from a bb
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Old 08-01-2009, 06:41 PM   #3 (permalink)
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Definitely sounds like moisture from a sweaty pocket.
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Old 08-01-2009, 08:01 PM   #4 (permalink)
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which way does the phone face in the pocket?
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Old 08-01-2009, 09:15 PM   #5 (permalink)
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I have been keeping my blackberry in my pocket for years although I know its discouraged. I hope you have insurance
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Old 08-01-2009, 09:16 PM   #6 (permalink)
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Quote:
Originally Posted by ravenrider
which way does the phone face in the pocket?
It doesnt matter
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Old 08-02-2009, 07:43 AM   #7 (permalink)
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well i was thinking if its keys towards body i can see how it will do that...and iv kept my BB in my pocket since the day i got it...but i have the rubber case on it and its been soaked a few times lol well the back cover has been soaked (thank god for the rubber case) it still works great
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