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Old 08-15-2009, 11:06 AM   #1 (permalink)
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Default Done the search but still need help please!!! ("unknown Number")

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Hello everyone,

My employer just gave me to a BB 8350i and I'm having problems with the caller ID. When I receive an incoming call it shows unknown number for all calls. I have the number saved in my contacts but it still shows unknown number. I went to call log>options>smart dialing and I have the +1, my area code, and 10 for the length. Am I missing something here or looking in the wrong place. Can you please give me some options to try?

Thanks everyone and have a great day.

Rusty

Last edited by Most russ : 08-15-2009 at 11:18 AM. Reason: clear understanding of what I need help with in title
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Old 08-15-2009, 11:08 AM   #2 (permalink)
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Are you on a BES through your employer?
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Old 08-15-2009, 11:10 AM   #3 (permalink)
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I'm not sure what you mean by BES??? It's a state job and we go through SprintNextel. does that help any?


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Originally Posted by ndub33 View Post
Are you on a BES through your employer?
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Old 08-15-2009, 11:13 AM   #4 (permalink)
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I can tell you that others have the same phone I have at work and they have the caller ID functioning correctly, which is why I'm hoping it is only a setting or something that I can correct.
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Old 08-16-2009, 12:07 AM   #5 (permalink)
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BES means BlackBerry Enterprise Server which gives you instant email, wireless sync with messages, calendar, etc. More details here:
BlackBerry Glossary - BlackBerryFAQ

Since others at work have caller ID working correctly, I would compare your settings with theirs.
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Old 08-16-2009, 02:09 AM   #6 (permalink)
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The thing that occurs to me is the formatting of the numbers in your phone book. Do you have them with the 10 digit form or 7 digit, or with the +1 in front? That shouldn't make a difference, but the caller id comes up weird when I'm in an international roaming situation. I don't put the area code in so maybe that is something to check with others.

Also, have you tried a battery pull?
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