09-03-2009, 08:44 AM
Join Date: Aug 2009
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I neglected to mention this was her work BBerry, and therefore, her BES was involved. Her IT dept. fixed it by turning on MDS for her--apparently, it was an oversight when her device was activated. Her problem and solution are very, very similar to what's posted in this Australian Blackberry Forum post, and I'd post it here in hopes someone might find it useful later on, but my post count isn't high enough to let me post a link. Darn.
But if you Google "Kietnguyen 8700G 503" (losing the quotation marks) the appropriate post should be one of the first returned.