BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-02-2009, 08:59 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Alltel/Verizon
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default External sounds comes and goes :(

Please Login to Remove!

to make a long story short, I dropped my blackberry in water, so I had to make a warranty claim.

I got a new 8330. Shortly after using it, on the normal profile, external sounds stopped working. I could even try to scroll through the ringers--no sound. I tried to play music--no sound.

I took it to the local Verizon store. The guy took the battery out and put it back in and claimed it was fixed. I thought I was stupid.

I went back home and later that night, it did it again. The sound just stopped for no reason.

I made another claim, and Asurion sent me a new phone. I've had the phone for about a week and now it's doing the SAME thing. The sound just goes away randomly. It happens at least once a day. To make it work, I have to remove the battery and put it back in.

Does anyone know why this is happening??? Should I make yet another claim??? Or is there something i am doing? It's not on mute...it doesn't work on normal or loud or anything with noise when this happens. I can go into the profiles, edit them, and the sounds are on high.

Help is greatly appreciated.
Offline  
Old 11-03-2009, 09:46 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Alltel/Verizon
Posts: 43
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I found a response in another forum that it's my version of software. Apparently it causes a "profile crash" and the sounds are lost. As I mentioned before, this happens multiple times per day. I downloaded a zip file that some posted on another forum and updated it on my bb. I will give you guys the link if that fixes my problem. I did find this problem on a lot of other forums--weird that none of you guys are having it....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.