BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General 8300 Series Discussion - Curve (http://www.blackberryforums.com/general-8300-series-discussion-curve/)
-   -   BB will not connect to laptop (http://www.blackberryforums.com/general-8300-series-discussion-curve/210778-bb-will-not-connect-laptop.html)

prj309 11-16-2009 10:52 PM

BB will not connect to laptop
 
I have a BB curve and it has always connected to my laptop untill i installed sprintview. Now when i plug in the phone to computer useing a USB cable, computer shows "found new hardware" and ask's "locate and install driver software" When i click on that, it ask's to insert CD that came with phone, when thats done, says "no software found"
when i open my desktop manager, shows no device connected.
i uninstalled the sprintview and still have the same problem
Any ideas? Thanks in advance

Dubdub 11-17-2009 06:49 AM

Try a battery pull on the BB and see if that makes a difference.

If not, you might need to uninstall and then reinstall DM. From your explanation, the drivers from DM might have also been deleted. Did you insert the CD and let the PC try to find the drivers?

Don't know anything about Sprintview to make any suggestions about that.

Any other error messages?

prj309 11-17-2009 09:14 AM

Thanks. I did figured it out though. When it asked to do a search, i went advanced and searched the entire computer. It found it that way, why it was hiding elsewere not sure.
Sprintview is a program that allows you to use your phone as a mobile connection to the internet via USB cable on your computer.


All times are GMT -5. The time now is 11:05 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.