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Old 11-27-2009, 03:32 PM   #1 (permalink)
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Wirelessly posted (Dick Wiggler)

So I did the alt+right caps+del trick to free up some memory. The phone turns on and all of my contacts are gone, my entire address book. I restarted it again and my girlfriends # is in there, but that's it. What on earth just happened?! I tried syncing from SkyDeck but they apparently don't have a mobile site so that's no help.
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Old 11-27-2009, 03:46 PM   #2 (permalink)
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Wirelessly posted (8820)

Make sure you didn't somehow enable a filter.
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Old 11-27-2009, 04:01 PM   #3 (permalink)
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Wirelessly posted (Dick Wiggler)

No filters as far as I can tell and all the options seem just as I left them. Could this be the work of SkyDeck?
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Old 11-27-2009, 04:10 PM   #4 (permalink)
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First time I've heard of a reset deleting contacts. Hmmm do you have a backup copy of your data from BB desktop manager? (Sorry, not familiar with skydeck).
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Old 11-27-2009, 04:12 PM   #5 (permalink)
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Wirelessly posted (8820)

See what others say. I don't know SkyDeck.

If you haven't been backing up to a computer using Desktop Manager, start doing that after you re-enter you info.
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Old 11-27-2009, 04:12 PM   #6 (permalink)
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Wirelessly posted (Dick Wiggler)

I do have it backed up on DM, but how do I ensure it doesn't copy what's on the phone and end up deleting my backup list in DM?
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Old 11-27-2009, 04:15 PM   #7 (permalink)
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If you restore the contact data from the backup that is already on your computer, it won't be copying the data from the device.
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Old 11-27-2009, 04:21 PM   #8 (permalink)
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Wirelessly posted (8820)

What MM said. Also, do a selective restore of just your contacts.



But figure out what happened. That would be a real pain if it happened when you couldn't get to your backup for a while.
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Last edited by aiharkness : 11-27-2009 at 04:22 PM.
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Old 11-27-2009, 04:23 PM   #9 (permalink)
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Wirelessly posted (Dick Wiggler)

I'm at work and can't get to my backup for another 7 hours. Hope it works!
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Old 11-27-2009, 10:25 PM   #10 (permalink)
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Wirelessly posted (Tmo's cheapest BB customer)

If you want to play it safe, just do a one-way sync.
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Old 11-28-2009, 07:15 AM   #11 (permalink)
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I would recommend doing an Advanced Restore from the backup rather than a sync. Once you verify that the contacts you want are on the device, THEN do a one way sync.
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