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Old 11-29-2009, 05:23 PM   #1 (permalink)
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Default Blackberry 8330 Stuck In Phonebook

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Today, after sending an email on my Blackberry 8330, my device became unusable. Whatever icon I click on takes me to the Phonebook. I have done several battery pulls, to no avail.
I have attempted several times to use Backup and Restore through Desktop Manager, each time gettng a message that the process has failed.
Are there any other options here to get my device back on track?
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Old 11-29-2009, 05:32 PM   #2 (permalink)
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See what others say. I suspect your next step is to try and wipe with JL_CMDER and reinstall the OS.
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Old 11-29-2009, 06:35 PM   #3 (permalink)
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Very odd..

Try using the advanced feature of backup/restore and clear your address book, could be a corrupt DB, do you have a backup somewhere?
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Old 11-29-2009, 09:19 PM   #4 (permalink)
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I ended up wiping it and reinstalling the software. Unfortunately, no change. I'm thinking it must be a hardware issue of some kind, but darned if I know what.
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Old 11-30-2009, 08:05 AM   #5 (permalink)
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Moisture?
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Old 11-30-2009, 05:43 PM   #6 (permalink)
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Weird, doesn't sound like a Hardware issue.

How did you wipe the device?

Normal wipe or with JL_CMDer? (I would try this and remove all your 3rd party apps)
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Old 11-30-2009, 08:32 PM   #7 (permalink)
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No moisture and did use JL_CMDer for the wipe. I ended up taking it in to a Verizon service center today - they think it's the sensor underneath the trackball. They're replacing it.
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Old 12-01-2009, 06:54 AM   #8 (permalink)
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Post an update when you get the chance, rosh.
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