Hello,

I have a 8320, and its been fine for the past year that i've had it up until a few days ago. Whenever I receive a call or dial a number, the phone skips basically every other second that the call is connected. Someone will call me and i'll only be able to hear every second. I thought maybe the handset might be broken, but I can listen to my music through the handset perfectly. So basically the handset only skips every other second but only when I send/receive calls. Any help would be appreciated.

Thanks

Kameron

Wirelessly posted (Tmo's cheapest BB customer)

First step: battery pull or reset?

Yes, I've disconnected the battery a few times, but I haven't tried resetting it. How would I go about doing that, and if I Backup my data via the Desktop manager, will I be able to restore it after the reset?

A reset is like a battery pull, but I find it easier since all you need to do is hit ALT+CAPS+DEL simultaneously instead of taking out the battery (can be a hassle when you have a case like I do). But since you tried a battery pull that's fine, no need to do a reset. Neither method should affect your data.

Have you dropped the device recently by any chance? Can't really think of anything else at the moment.

I've dropped it a few times but not before this happened