Keypad and trackball fail to work even after activating on another phone
I have a user that has come to me with their BB 8330 and the keypad and trackball have stopped functioning. Only way I can get the display to come up on the phone is to plug the power cord in or remove it. Here is what I have done to try fixing the issue:
Now I have:
Any ideas how to fix both of these phones without deleting the user from the BlackBerry server?
We are running BES Version: 18.104.22.168 and this is only happening to this one user.
Wirelessly posted (White and Nerdy)
The esn has nothing to do with buttons not working. You got a hardware issue
Hardware issue on 2 different devices?
my green phone key acts like my 4 key
my menu key acts like my 1 key
and my return key acts like my * key and sometime the ALT key
I trackball wet Saturday and I dried with a blow drier and have everyday. I think that might have fried it a little. At first it wasn't functioning at all but prayer changes things!
What do I do !! !! !! !! !! !! ?? ? ? ? ? ? ?
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