So i purchased a rapid service unlock code from them which it says shouldn't take for than 3 hours... its been 24 hours and i still haven't gotten a reply from them...?

Have you contacted them?

What was their response, Horizon is routinely on top of responses to inquiries.

hello, you had missed the cutoff time last night for rapid codes. Im sorry about that. your code has been sent and i will also refund you half the cost of the unlock. thanks again and sorry for delay

Nice deal, that customer should be happy. Thanks for the update.