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Old 12-24-2009, 01:54 AM   #1 (permalink)
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Default Need Help, Unable to load OS

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i am having issues loading the updated OS. my phone is currently dead. it wont start up. it just keeps flashing the red light and the screen would turn on to white background with hourglass in middle. this alternate between the two. i have tried to wipe than install the newest OS version. in the application loader, it would get past the "erasing applications" than it goes in to the "wait for device initialization" it goes for a little bit and says its unable to communicate
or there was an error midway thru the something something.... i have tried to do this a few times.

could someone help me out? is there something i am doing wrong? phone was not exposed to water, just woke up to it not working
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Old 12-24-2009, 08:26 AM   #2 (permalink)
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Are you following the directions in the yellow sticky at the top of the 8300 section>

Might try wiping with Jl_cmdr.
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Old 12-26-2009, 01:23 PM   #3 (permalink)
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Quote:
Originally Posted by Dubdub View Post
Are you following the directions in the yellow sticky at the top of the 8300 section>

Might try wiping with Jl_cmdr.
i have tried the wipe with JL and than used the app loader. it would go thru the "load JVM and system software" the next step is "wait for device iniialization". am i suppose to do something in this step. because after this it goes to something bout unable to communication and/or multi step process failed
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Old 12-26-2009, 01:24 PM   #4 (permalink)
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Multi stage process indicates that the BB is not getting enough voltage through USB.

Make sure you are not using a USB hub; try connecting directly to the back of your PC or laptop.
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Old 12-26-2009, 01:27 PM   #5 (permalink)
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Multi stage process indicates that the BB is not getting enough voltage through USB.

Make sure you are not using a USB hub; try connecting directly to the back of your PC or laptop.

hmm i have the usb going straight to the back of my PC. only thing is, im not using the USB for the phone since any USB cable will work. does this matter? im using a USB cable for my digital camera i have since i dont have any other USB cable

thanks for the quick response
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Old 12-26-2009, 01:28 PM   #6 (permalink)
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Try another USB port. Or another USB cable...
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Old 12-26-2009, 01:34 PM   #7 (permalink)
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Originally Posted by NJBlackBerry View Post
Try another USB port. Or another USB cable...
thank you so much for your help. i will try a different port or two. after that i try on my laptop, than a different cable. hope it works out. thanks again
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Old 12-26-2009, 08:25 PM   #8 (permalink)
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havent tired anything new but this is the message i get

Unable to reconnect to the device during a multi-stage load operation.
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Old 12-26-2009, 08:54 PM   #9 (permalink)
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That indicates that the BB isn't getting enough voltage/power to continue.
That's why I suggest another cable and USB port.
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Old 12-27-2009, 12:31 PM   #10 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
That indicates that the BB isn't getting enough voltage/power to continue.
That's why I suggest another cable and USB port.
thanks. gonna try laptop today. i was just posting up to kinda update or edit my post so i can let you guys know exactly what it was saying

again thanks for your help. hope this works
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Old 12-27-2009, 07:58 PM   #11 (permalink)
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tired and got the same message. used a laptop with a different USB cable.

what now....
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