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Old 01-02-2010, 10:39 AM   #1 (permalink)
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Just upgraded from a 7100i. I can not access the internet. When I try a website, all I get is HTTP error 400, the server could not understand the page request or was unable to process it. Now I tried both while connected to my home WIFI connection and out in the street. Anyone have any insights?

Thanks!
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Old 01-02-2010, 10:43 AM   #2 (permalink)
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Sounds like your BB data plan is messed up. Call Sprint/Nextel and have them look at it again.

Did you do a Master Radio Reset when they activated the new device? Options -> Security Options -> General Settings -> Menu -> Master Radio Reset -> pwd is 0000. After doing that, turn the wireless back on, then make sure you get the Registration message.
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Old 01-02-2010, 06:33 PM   #3 (permalink)
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Are you using the SIM from the 7100i or from the 8350i? Did you try a Master Radio Reset? Have you performed a hard reset? Have you re-sent Service Books?

The WiFi on the 8350i will not work without the proper Service Books - which require a data plan.
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Old 01-02-2010, 10:02 PM   #4 (permalink)
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The SIM card is new and came with the unit. By doing a master reset, will I lose my synchronization or anything else?
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Old 01-02-2010, 10:03 PM   #5 (permalink)
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Wirelessly posted (My blond BlackBerry)

A Master Radio Reset will not delete any data. That would be a 'security wipe'.
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Old 01-03-2010, 01:24 AM   #6 (permalink)
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Have you confirmed you have the correct BB data plan? Have you tried other Web sites?
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Old 01-03-2010, 06:11 AM   #7 (permalink)
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I tried the master reset with no luck. I'll have to call Nextel and see what they say. I do have one more question. I have a Wifi connection to my home wireless network whichhas internet capability, should that get my BB online?
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Old 01-03-2010, 09:19 PM   #8 (permalink)
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without the service books you can't use wifi
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Old 01-06-2010, 04:24 PM   #9 (permalink)
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It was a problem on their end. A couple of days later, but all is good now.

Thanks all for the help!
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