BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 01-06-2010, 08:54 AM   #1 (permalink)
New Member
Join Date: Jan 2010
Model: 8300
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Wireless reconcile not fully working

Please Login to Remove!

I searched the forum for awhile and could not find a solution, so hopefully someone here can help me.

I have a user whose emails are not being marked as read on his BlackBerry when they are marked as read in Outlook. Even after waiting long periods of time (days), the emails are never marked as read.

However, the reverse works. When an email is marked as read on the BlackBerry, it almost immediately gets marked as read in Outlook. Also, when "Reconcile Now" is manually chosen the device then marks the emails as read, but it does not do this automatically. Wireless reconcile is enabled and set to Desktop and Handheld (or whatever the wording is).

Also, Cached mode is turned off in Outlook.

This is the only user that I know about that is having this issue.

Here are the steps that I have tried that have not worked:
1. Restarting the BES
2. Removing the user, re-adding and re-activating
3. Upgrading the device firmware (wiping the device in the process)

Thanks for your help!

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.