01-06-2010, 07:54 AM
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| | Wireless reconcile not fully working
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I searched the forum for awhile and could not find a solution, so hopefully someone here can help me.
I have a user whose emails are not being marked as read on his BlackBerry when they are marked as read in Outlook. Even after waiting long periods of time (days), the emails are never marked as read.
However, the reverse works. When an email is marked as read on the BlackBerry, it almost immediately gets marked as read in Outlook. Also, when "Reconcile Now" is manually chosen the device then marks the emails as read, but it does not do this automatically. Wireless reconcile is enabled and set to Desktop and Handheld (or whatever the wording is).
Also, Cached mode is turned off in Outlook.
This is the only user that I know about that is having this issue.
Here are the steps that I have tried that have not worked:
1. Restarting the BES
2. Removing the user, re-adding and re-activating
3. Upgrading the device firmware (wiping the device in the process)
Thanks for your help!