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Old 01-18-2010, 06:06 PM   #1 (permalink)
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Default Power Off Icon Disappeared

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After installing updated BlackBerry desktop and device software, the arrangement of icons on my screen changed, so I was moving them around to be in the desired configuration. In the process of moving the Power Down icon, it simply disappeared instead of showing up in the new location. How can I get it back?

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Old 01-18-2010, 06:12 PM   #2 (permalink)
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Is it hidden?
menu- menu - show all
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Old 01-18-2010, 06:48 PM   #3 (permalink)
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Menu displays only Move, Hide, Add Folder, and Switch Application. I don't see Show All.
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Old 01-18-2010, 06:59 PM   #4 (permalink)
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is it possible you moved to a folder?
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Old 01-18-2010, 07:10 PM   #5 (permalink)
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Quote:
Originally Posted by devnull View Post
is it possible you moved to a folder?
No, I have three subordinate folders, and it's not in any of them. It's also no longer on the main "desktop".
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Old 01-18-2010, 07:18 PM   #6 (permalink)
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ok next step, do a battery pull.
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Old 01-18-2010, 07:41 PM   #7 (permalink)
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Quote:
Originally Posted by MidnightDraven View Post
ok next step, do a battery pull.
No luck on battery pull - icon still missing. Next suggestion? I preferred clicking the old Power Off icon to holding down the red phone button for several seconds, which is the alternate way of powering down.
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Old 01-18-2010, 07:48 PM   #8 (permalink)
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grasping at straws now... are you using a third party theme? Maybe try changing to a different theme and see if it is there, then switch back.
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Old 01-18-2010, 09:13 PM   #9 (permalink)
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Interesting thought. I'm using the Verizon theme, so following your suggestion, I switched to the BB Dimension Icon theme. Guess what - a Turn Power Off icon showed up, along with the other icons that were completely scrambled compared to the way I had organized them with the Verizon theme (and there were no subordinate folders). I clicked the icon to power down and then powered up again. The BB Dimension Icon theme was still active, and a Turn Power Off icon was present. Next I switched back to the Verizon theme. There was no Turn Power Off icon to be found anywhere. Next idea?
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Old 01-19-2010, 08:14 PM   #10 (permalink)
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Sorry Jim, I'm all outa suggestions here. I can only believe it has to be hidden somewhere.
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Old 01-20-2010, 12:34 PM   #11 (permalink)
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Default Problem Solved

I decided to share my problem description at CrackBerry.com, and some suggestions I got there led to a solution. I reset the defaults for my Verizon theme. This caused my folders and my current layout to disappear, but the missing Turn Power Off icon reappeared. Then I recreated my three folders and moved the icons around to where they had been previously. I'm back to where I was before the icon went missing in the first place. Still don't know how that happened. Thanks for the suggestions here, even though they didn't solve the problem. Guess it's a good idea to seek help from multiple sources.

--Jim--
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