02-19-2010, 07:17 PM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
Post Thanks: 14
Thanked 495 Times in 482 Posts
I see I read the title to your post and neglected to read the post. I assumed too much.
When you press the "m" key, it should open the phone app starting at the top of a list of entries begining with m. If you then press the "o" key, the list should reduce to entries that have a first, last or company name beginning with mo. And when you then press the "m" key again, you should see only your entry for mom.
Is that not what happens? If not, see if your entry for mom is still in your address book. If it is, do a hard reset (with the power on, remove the battery for about 30 seconds).