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Old 02-19-2010, 10:09 PM   #1 (permalink)
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Default Need blank book service to be sent to Blackberry??

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Hi, I have a problem I don't know how to solve. I've got a blackberry and with the Enterprise (corporate) plan because this was necessary to be able to receive my work email in the device. After some time, my company gave me a devide (paid by the company) so I decided to give my older blackberry device to my husband for his own use. We've never manage to get my older device to work to receive his emails. Now T-mobile claims that my company somehow as firewalls that prevent my husband's use of the blackberry, and that they have to send a blank service book to my previous blackberry device. Do you have any idea of what are is T-mobile talking about? How is that they cannot solve this issue themselves? Thanks for any info.
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Old 02-19-2010, 10:12 PM   #2 (permalink)
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You need to Remove the IT Policy that is on the BlackBerry.

Look in BlackBerry FAQ - BlackBerryFAQ for the page on Removing an IT Policy.

It is NOT the service books.
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Old 02-20-2010, 02:09 PM   #3 (permalink)
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Default Thanks!!

That was indeed the problem. I could not do it on my own. After spending hours with T-mobile, finally I was able to do it with BB assistance. Your response made me realize that they were indeed ABSOLUTELY wrong.
Thanks again!
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