BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-19-2010, 10:09 PM   #1 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8300C
PIN: N/A
Carrier: T-mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Need blank book service to be sent to Blackberry??

Please Login to Remove!

Hi, I have a problem I don't know how to solve. I've got a blackberry and with the Enterprise (corporate) plan because this was necessary to be able to receive my work email in the device. After some time, my company gave me a devide (paid by the company) so I decided to give my older blackberry device to my husband for his own use. We've never manage to get my older device to work to receive his emails. Now T-mobile claims that my company somehow as firewalls that prevent my husband's use of the blackberry, and that they have to send a blank service book to my previous blackberry device. Do you have any idea of what are is T-mobile talking about? How is that they cannot solve this issue themselves? Thanks for any info.
Offline  
Old 02-19-2010, 10:12 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,891
Post Thanks: 32
Thanked 454 Times in 390 Posts
Default

You need to Remove the IT Policy that is on the BlackBerry.

Look in BlackBerry FAQ - BlackBerryFAQ for the page on Removing an IT Policy.

It is NOT the service books.
Offline  
Old 02-20-2010, 02:09 PM   #3 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8300C
PIN: N/A
Carrier: T-mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Thanks!!

That was indeed the problem. I could not do it on my own. After spending hours with T-mobile, finally I was able to do it with BB assistance. Your response made me realize that they were indeed ABSOLUTELY wrong.
Thanks again!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

400Pcs Rubycon MBZ 6.3v 1500uf Low ESR Motherboard capacitors 10x13mm New
$14.99
400Pcs Rubycon MBZ 6.3v 1500uf Low ESR Motherboard capacitors 10x13mm New pictureFree Shipping Mitsubishi Motherboard USED with warranty
$2255.06
Free Shipping Mitsubishi Motherboard USED with warranty  pictureAgilent E8356-60014 Motherboard Assembly Test Set
$800.0
Agilent E8356-60014 Motherboard Assembly Test Set pictureNew Original ASUS I/O IO Shield X99-PRO MOTHERBOARD
$11.9
New Original ASUS I/O IO Shield X99-PRO MOTHERBOARD pictureESP8266 serial WIFI ESP-12F Module Development Board + CH340 Motherboard TE567
$8.37
ESP8266 serial WIFI ESP-12F Module Development Board + CH340 Motherboard TE567 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.