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haste4 02-25-2010 09:51 AM

Red X on sent email
So my girlfriend has a blackberry Curve 8300 i believe. She can receive emails but when so go's to send one it gives here a red X. Her email is setup right as far as we know and shes had the thing for over a year now and it's never done this. I've heard that re sending service books works but she said she did that and it did nothing. Also I told her to re validate her email in email setup but it still doesn't work. Help! Unfortunately I'm not near her to check it out myself.

jsconyers 02-25-2010 09:59 AM

Welcome to the forums.

Have her open a message with the Red X and scroll up to Status. What is listed next to it?

haste4 02-25-2010 10:08 AM

She already deleted them. But I think it might have said something about format. Maybe I'll have to have her try to send one again.

jsconyers 02-25-2010 10:11 AM

Have her do that. Is it happening on every email she sends? Only on a certain contact? From a certain account? From all accounts?

Does it happening when composing a new email? Replying to an email? both?

haste4 02-25-2010 10:20 AM

I have the phone but I don't see status in the side panel. It happens whenever she's replying and sending a new one. I just tried doing a new one and it went right to the red X

jsconyers 02-25-2010 10:22 AM

Open the message with the red X. There will be a status inside.

It shows for every message, normally it will show Sent (if the message did send).

haste4 02-25-2010 10:33 AM

When I open it there is no status what so ever. Just the name of recipient and the text message content

jsconyers 02-25-2010 10:34 AM

Ohh, so this is a text message, not an email. In your original post you said email. Which is it?

haste4 02-25-2010 10:51 AM

No its an email. I sent a new one now and there's no X just a clock sitting there for the last 15 minutes

jsconyers 02-25-2010 11:02 AM

Then there should be a status.

It should show:
Sent Using: (email address)
Folder: Sent Items?
Message Status: ???

What model device does she have, 8300, 8310, 8320, 8330? Who is her carrier, AT&T, Verizon, etc?

haste4 02-25-2010 11:26 AM

It's an 8330 and she uses US Cellular. When I open the message heres how it looks:

To: So and So
Subject: djgd


Thats all I see.

jsconyers 02-25-2010 11:28 AM

Scroll up a little higher.

haste4 02-25-2010 11:57 AM

And now the phones phones battery is to low to try sending one again. Cripes! Well if I do find a status message what should I look for? I also heard on another forum somone say they deleted the service books and that fixed it. I'm not sure though. I afraid to romove anything.

jsconyers 02-25-2010 12:01 PM

Does she get a caplital 1XEV? Charge the battery and the status should be there. Open the message, scroll up as far as you can.

rleabhart 03-04-2010 08:39 AM

I just started getting the same thing on my BB Curve 8330. It happens to all outgoing emails. The Message Status says "Message included an invalid address"

jsconyers 03-04-2010 09:03 AM

Are all these emails going to the same contact?

Double check the addresses you're sending them to. Have you tried a battery pull?

OT: Lancaster is my old stomping grounds.

rleabhart 03-04-2010 10:11 AM

Snow is finally going away in Lancaster. Yep i tried the battery pull. All emails sent from the BB give me the red x. I've only been sending out to individuals that I've sent to before.

I just sent an email from another co-workers BB and he is getting the same red x. Could the problem be the BES?

jsconyers 03-04-2010 10:22 AM

I am in Harrisburg now, so I know what you mean about the snow! It could be BES related. Does this happen when composing an email or replying to an email?

rleabhart 03-04-2010 10:24 AM

Both. I'm going to reboot the BES server and see if that does anything.

jsconyers 03-04-2010 10:27 AM

I would check the BES logs and see if you notice anything unusual.

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