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Old 04-22-2010, 02:06 PM   #1 (permalink)
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Exclamation **help With My Blackberry Curve 8330** Please **

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It keeps deleting all my phone calls and sms messages and it freezes when i try to use the apps... this is my life because it's linked to my work email... can anyone help me please??? I have sprint as a carrier, could it be my network??
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Old 04-22-2010, 02:08 PM   #2 (permalink)
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Welcome to the forums.

It sounds like you are very low on memory.

What is your file free Options > Status?

Pull the battery and check again. Post your results back here.

Also, follow these links to prevent this issue from happening.

http://www.blackberryforums.com/gene...ee-memory.html

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

How do I free up memory on my device? - BlackBerryFAQ
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Old 04-22-2010, 02:12 PM   #3 (permalink)
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Ok it says (please be patient, im a dummie with this phone)
Signal: -85dBm
Battery: 90%
File Free: 14562128 bytes
File Total: 83623936 bytes
PIN: 31E9BC36
ESN dec: 07603408149
ESN hex: 4c340115

I'll check out the links, hopefully i can get this solved, its really annoying!
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Old 04-22-2010, 02:16 PM   #4 (permalink)
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14 Mb is pretty good. Those issues generally happen when you're low on memory. Did you recently do a battery pull?
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Old 04-22-2010, 02:18 PM   #5 (permalink)
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I did it but only after the messages and call logs were deleted... i've tried pretty much any tutorial but it keeps doing it... i think im going to have to reset it to factory settings... any idea how to do that? I really appreciate your help.
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Old 04-22-2010, 02:24 PM   #6 (permalink)
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That would make sense as to why your memory looks good now.

When the device gets too low, it deletes items to make space.

Do you have a media card installed? How many applications do you have installed?
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Old 04-22-2010, 02:26 PM   #7 (permalink)
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media card? is that the one under the battery? yeah it's there... ive deleted my email messages off my handheld... nothing. Apps that i've installed only pandora and windows live messenger, other than those two i haven't installed any other ones... what i hate is that if people call me, it will show missed call but my log will be erased when i go to see it so i cant see who called me, or it will ring with a new sms but when i'll click on the icon, they'll be erased...
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Old 04-22-2010, 02:27 PM   #8 (permalink)
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Are your pictures stored on the media card or the device memory?
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Old 04-22-2010, 02:52 PM   #9 (permalink)
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when i want to look at my pictures, i have to go into the device memory folder
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Old 04-22-2010, 02:53 PM   #10 (permalink)
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Move all of the pictures to the media card. That will free up a lot of space.
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Old 04-22-2010, 02:58 PM   #11 (permalink)
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Ok... let me see if i can do it
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Old 04-22-2010, 03:17 PM   #12 (permalink)
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ok, so now my memory is 29098792 bytes... is this good or bad?
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Old 04-22-2010, 03:21 PM   #13 (permalink)
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That's over double of what it used to be. That's very good!
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Old 04-23-2010, 02:11 AM   #14 (permalink)
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Wirelessly posted (White and Nerdy)

Indeed it is very good for that device. I'm rockin the 9700 and my free file right now is 105546973 Bytes, but I got boatloads more memory. If you set your camera to store on the memory card all the time, you really shouldn't have any more memory issues
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