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Old 04-27-2010, 03:29 AM   #1 (permalink)
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Default How strange but need a solution

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We have a BES server with over 250 users,. However I have added an new user - standard 8310 curve, tons of these already on the BES. When I go to assign our Crypto token to the device it is not appearing on the handset. I therefore checked the BES and the user is on but under "Blackberry device model" it is blank ,. Thus resulting in me not being able to assign software. I spoke to vodafone our carrier and they advised a hard reboot - to no avail. Searched the forums and RIM website but cannot find a solution. Any ideas?
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