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Old 06-27-2010, 05:40 PM   #1 (permalink)
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Default Desktop Manager Greyed Out when device connected

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Running Desktop Manager on Windows 7. When I initially open Desktop Mgr icons are visible. When I connect my Curve 8310, the device is recognized but they Desktop Manager icons grey out and nothing happens--no synch, no ability to backup or download software? Any suggestions?
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Old 06-27-2010, 05:48 PM   #2 (permalink)
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Do you have a password enabled on the blackberry and is it locked?
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Old 06-27-2010, 05:51 PM   #3 (permalink)
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Do you have a password enabled on the blackberry and is it locked?

No password being used
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Old 06-27-2010, 05:52 PM   #4 (permalink)
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No password being used.
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Old 06-27-2010, 06:03 PM   #5 (permalink)
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No error messages, nothing, it will just stay like that if you leave it?

I see from your other thread that you say you reinstalled the OS. Were you able to connect the first time and do a restore? What did you do?
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Old 06-27-2010, 06:09 PM   #6 (permalink)
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Have not been able to do a restore since installing new OS. But, I installed the new OS because I was having the problem earlier. I have been able to synch with the old OS after installing Windows 7, so I don't think it is a W7 problem.
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Old 06-27-2010, 06:13 PM   #7 (permalink)
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You seem to be adding information as we go along.

You are saying you were able to sync before, then you reinstalled the OS because of a problem, and now you have this problem with desktop manager? Is that the situation?

Also, in your other thread you talk about the calendar app hanging up. Was that before you installed the OS, or is that now?
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Old 06-27-2010, 06:17 PM   #8 (permalink)
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Calendar problem was the original reason for installing new OS--could not get past the "Organizing Calendar" stall. Calendar problem still exists, as does the inability to synch, after reinstalling new OS several times.
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Old 06-27-2010, 06:24 PM   #9 (permalink)
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So, when you reinstalled the OS, what did you do/how did you go about it? It sounds like the device was backed up before the reinstall, and then restored afterward.
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Old 06-27-2010, 06:28 PM   #10 (permalink)
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Where I'm going is I'm wondering if a corrupt calendar database, and maybe other corrupt databases, too, are causing desktop manager to hang up. But that shouldn't be the case if you wiped the device and didn't restore the old databases after the OS reinstall.
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Old 06-27-2010, 06:42 PM   #11 (permalink)
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I used Windows uninstall from Control Panel to remove the old OS, then installed the new OS after downloading.

I have seen no evidence that there has been any backup or synch performed since installing the new OS. In process of trying to resolve this issue, I have also uninstalled Desktop Manager and then reinstalled v 5.01.37 of Desktop Manager. Desktop Manager opens fine and all icons are active until I connect my 8310, at which point the icons grey out and I can't do anything within Desktop Manager until I disconnect my BB.
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Old 06-27-2010, 06:45 PM   #12 (permalink)
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So you didn't actually reinstall the OS on the device, or upgrade the OS on the device?

Do you have a recent backup file at all?
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Old 06-27-2010, 06:51 PM   #13 (permalink)
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Duh--you are correct. I see that the OS on my BB is still 4.5.0.110 while the version I downloaded was 4.5.0.182. So, I have not updated the OS on my BB, nor do I know how to do that because of the problem with Desktop Manager.
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Old 06-27-2010, 06:53 PM   #14 (permalink)
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Close desktop manager. Find loader.exe and use that instead. If you can't locate it, search, or search the forum and you'll find a post that mention's the folder it is located.
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Old 06-28-2010, 09:02 AM   #15 (permalink)
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Default Desktop Manager and Calendar Issue Resolved

Ira - Thanks so much for your help. Was able to successfully install new OS using Loader.exe. This has resolved issue with Calendar and Desktop Manager, both of which now seem to be working again.
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Old 06-28-2010, 11:08 AM   #16 (permalink)
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Good news. Glad it's fixed.
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