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Old 08-03-2010, 03:49 PM   #1 (permalink)
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Red face Unable to sync or restore a backup in DM

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I'm a n00b to BBs and I have a BB 8820 and I recently upgraded the device software to v4.5.0.182 and the BB Desktop Manager (DM) is v5.0.1.37 on a Windows XP machine.

After the upgrade I no longer have my contacts' info and wont to restore a backup. I am unable to sync, restore a backup, check device properties, and create a backup; I get a connection or communication error.

The PC sees the BB fine, I can check the link status w/ the BB Device Manager Properties, and the BB is listed as connected in the bottom-left corner of BB DM. I can run Application Loader and delete/install apps fine.

When I run Synchronize I get a "Failed to Connect device..." error.
When I restore a backup I get a "There was a communication error between the device and the DM" error.
When I try to create a backup I get an "Error backing up database(s)" error.
When I go to Help->device properties I get a communication error.

Any suggestions? Thanks.
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