I have lost the ability to back up with desktop manager. I used to be able to connect, but now all I get is Device Connected None. Not recognizing the phone anymore. Tried different cords, uninstalled and reinstalled desktop manager, etc. Any ideas?
Hard battery pull did not work.
Noticing from reading that when I am in device manager I sould be seeing smartphone listed under universal serial bus controllers and I am not. is that a piece of the puzzle. is there something else i need to install? I only have a Blackberry User Tools disc.