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Old 08-19-2010, 11:07 PM   #1 (permalink)
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Default Device connected None - desktop manager

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I have lost the ability to back up with desktop manager. I used to be able to connect, but now all I get is Device Connected None. Not recognizing the phone anymore. Tried different cords, uninstalled and reinstalled desktop manager, etc. Any ideas?
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Old 08-20-2010, 10:57 AM   #2 (permalink)
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Have you done anything recently to your computer?
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Old 08-20-2010, 12:29 PM   #3 (permalink)
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Try rebooting the PC?

Also check this out: http://supportforums.blackberry.com/...he/td-p/358177
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Old 08-20-2010, 03:42 PM   #4 (permalink)
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also try a battery pull to hard reset the phone.
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Old 08-20-2010, 05:59 PM   #5 (permalink)
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Thanks I will try that
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Old 08-20-2010, 06:01 PM   #6 (permalink)
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Silly question, I know. But is a battery pull just turning off the phone and taking the battery out for a good ten minutes or so? If so, yep, tried that.
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Old 08-20-2010, 07:15 PM   #7 (permalink)
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do it with the phone on
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Old 08-20-2010, 11:00 PM   #8 (permalink)
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Default uugh

Hard battery pull did not work.
Noticing from reading that when I am in device manager I sould be seeing smartphone listed under universal serial bus controllers and I am not. is that a piece of the puzzle. is there something else i need to install? I only have a Blackberry User Tools disc.
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Old 08-20-2010, 11:02 PM   #9 (permalink)
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Also have tried install and uninstall of Desktop Manager on two serparate computers with different UBS cords. Cords are working. Port on phone working because I am able to use a wall charger.
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Old 08-21-2010, 01:00 AM   #10 (permalink)
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right clicked the "unknown usb device" in Device Manager and then clicked "Update driver" point it to C:\Program Files\Common Files\Reasearch in Motion\ or C:\Windows\system32\drivers\rimusb.sys

it might help
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