BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-29-2010, 05:04 PM   #1 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8830
PIN: N/A
Carrier: Aliant
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8330 DOS screen

Please Login to Remove!

Hi guys,

I need some help. I have a client that dropped off a blackberry and for some reason, it's a dos screen, and every item I try to select, gives me this error.
Attached Images
File Type: bmp rim error.BMP (300.1 KB, 59 views)
Offline  
Old 09-29-2010, 05:16 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,882
Post Thanks: 32
Thanked 452 Times in 388 Posts
Default

Not quite a DOS screen. A module required by the BB OS is missing.

Go to the top of the 8300 section, find the correct OS to download and following the instructions to the letter to reload the OS.
Offline  
Old 09-29-2010, 05:48 PM   #3 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8830
PIN: N/A
Carrier: Aliant
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks NJBlackberry.

I know how to reload the OS, did it a few times at my store. I am wondering how to reload it without losing the data on it. That is my big fear.

Here's a more accurate shot.
Attached Images
File Type: bmp rim dos.BMP (300.1 KB, 24 views)
Offline  
Old 09-29-2010, 05:51 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,882
Post Thanks: 32
Thanked 452 Times in 388 Posts
Default

If there is no backup, and no way to make a backup, then the data is gone.

Can Desktop manager connect to the BB long enough to make a backup?
Offline  
Old 09-29-2010, 06:18 PM   #5 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8830
PIN: N/A
Carrier: Aliant
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I plug the device in, in the drop down, the PIN does show up, but by default, it shows (NONE). JL Cmdr doesn't read it either, nor does BBSAK.

I would like to contact my client with good news, but I am afraid that won't be happening....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Varo H844-8 High Voltage Diode/Rectifier
$19.95
Varo H844-8 High Voltage Diode/Rectifier pictureVoltage Regulator Massey Harris Ferguson Tractors NEW 12 Volt 182548M92
$39.99
Voltage Regulator Massey Harris Ferguson Tractors NEW 12 Volt 182548M92 pictureMIC29205.0BT Micrel 5VDC 400mA Voltage Regulator LDO IC TO-220 - NOS Qty 9
$5.99
MIC29205.0BT Micrel 5VDC 400mA Voltage Regulator LDO IC TO-220 - NOS Qty 9 pictureTXS0104 4Bit Bidirectional Voltage Level Converter I2C IIC
$1.99
TXS0104 4Bit Bidirectional Voltage Level Converter I2C IIC picture8-50V to 5V USB Female DC to DC buck converter Power supply Voltage Regulator
$12.5
8-50V to 5V USB Female DC to DC buck converter Power supply Voltage Regulator picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.