BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 11-30-2010, 11:54 PM   #1 (permalink)
New Member
Join Date: Nov 2010
Model: 8310
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Can't Open Attachments

Please Login to Remove!

I've already read through some posts, but I still feel like I'm reading in circles.

I am a home user of a Curve 8310 who is unable to open photo attachments on my phone. I receive the message, "This attachment type cannot be viewed on your device." And that's if I select "open" or "download" - neither makes a difference.

At first, I thought I couldn't open ANY pictures, but AT&T (my carrier) helped me actually verify that the only pictures I can't open are those that are sent to my BB from my own desktop PC. I have no idea what's causing this. I can open JPGs sent to me from friends, but not from my own desktop PC.

I've only had my phone for a few months, and I'm new to the whole BlackBerry world. I've read about Blackberry Enterprise Server and Internet Service. I've tried to register for the latter, but at every turn there's a roadblock. When I tried to set up a new account, it said my phone's not registered with my wireless network (which, to me, doesn't make sense), but I followed directions to register and received a confirmation email that it's now registered. An hour or so later, I tried to open an Internet Service account again and still receive the same message.

If BlackBerry Enterprise Server is causing the issue, I have no idea where it is or how to find it or change it. I read something about going into Administrative Tools in my Control Panel (I have XP) and doing it there, but there's no BlackBerry icon there.

I do have the Attachment Service option selected in BlackBerry Desktop, so that's apparently not the issue.

Also read that if you have the Redirector Service installed, that you won't be able to open attachments. But, also read that you know if that's installed if you have that icon in your tray. I don't.

I've been receiving and sending emails without a problem - just problems with the photos from my desktop. What do I need to check/change/install on my desktop in order to view pictures ?
Old 12-01-2010, 06:32 AM   #2 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,026
Post Thanks: 29
Thanked 541 Times in 525 Posts
Default Re: Can't Open Attachments

On the device, there's nothing you can see different about these emails or the attachments? Are the images .jpg or are they .jpeg? There is a difference. I would think BIS opens both, but maybe not.

On the computer, have you looked at exactly what you are doing and tried variation? Is the computer you are using on a network, or a home computer? I you composing html messages and pasting the images in the email, or attaching? Or have you tried composing plain text email and attaching the image.

How big are the images. Try making smaller size, or find smaller size images to send as a test.

Just some ideas. I don't know. But if you can find something that works it will point to the problem.
Posted via Mobile
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Can't Open Attachments
Thread Thread Starter Forum Replies Last Post
Unable to open .doc .xls and .ppt attachments ToMil General 8900 Series Discussion - Javelin 1 03-23-2010 06:20 AM
Can't open attachments in hotmail vickic88 General 8300 Series Discussion - Curve 1 07-06-2009 10:11 PM
8830: can't open attachments collective11 General Legacy Device Discussion 15 10-29-2007 02:03 PM
Unable to open attachments kingston_albert General Legacy Device Discussion 1 07-14-2007 01:06 PM
7100i open email attachments nextelmcgee General Legacy Device Discussion 4 06-27-2006 10:14 AM

DEC 304E 21-15542-01 AND 21-17311-02 VINTAGE CERAMIC
DEC 304E 21-15542-01 AND 21-17311-02  VINTAGE CERAMIC pictureVTG Signaling Timer by Industrial Timer Corp. Newark NJ Steampunk Industrial Dec
VTG Signaling Timer by Industrial Timer Corp. Newark NJ Steampunk Industrial Dec pictureVintage Digital DEC M3106 Line SYNC MUX Board
Vintage Digital DEC M3106 Line SYNC MUX Board pictureVintage DEC Digital VT330 / VT340 Reference Manuals (Volumes 1 and 2)
Vintage DEC Digital VT330 / VT340 Reference Manuals (Volumes 1 and 2) pictureVintage Construction Contracting Magazine Dec. 1979 Seabee's Resourceful as Ever
Vintage Construction Contracting Magazine Dec. 1979 Seabee's Resourceful as Ever picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.