04-03-2011, 07:46 PM
Join Date: Nov 2005
Location: New Hampshire
Carrier: ATT & Verizon
Post Thanks: 54
Thanked 778 Times in 740 Posts
| | Re: reload backup after 507
Well sir, ..... your original post says 8530 and it makes a difference which device and which carrier.
If you search using Google with your error message "Device communications error encountered. [A:0x0000000F]" you will find quite a few "hits". It appears that this is a common error with the 8350, which prompted my question as to which device you really had.
The majority of those problems appear with devices on Boost, hence the question as to your carrier.
So you see, I was just trying to get some additional information to help you find a solution.
First of all, I suggest you use Google and search on the specific error message.
One resolution I found was to delete DM from the PC and do a clean reinstall. Remove the SIM from your BB. Wipe the device with Jl_cmder (see the FAQ for more information) and then reinstall the OS (see the yellow sticky at the top of the 8300 for one specific to the 8350i).