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Old 06-01-2007, 10:24 AM   #1 (permalink)
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Default BlackBerry User Tools CD

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Hello,

I received a BlackBerry Curve (8300) yesterday and it came with a BlackBerry User Tools CD. However, when I install the User Tools CD in my Dell Latitude D610 laptop running Windows XP a screen appears that says "Initializing" (together with a blue left to right scrolling bar)

The screen never disappears and the CD does not load any further. Any ideas on how to make the CD load and work properly?

Some applications of note that are running on my laptop:
- Cisco Security Agent V4.5-1

Thanks,
Ben
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Old 06-01-2007, 10:30 AM   #2 (permalink)
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Just a suggestion (I haven't loaded this CD) but have you tried installing without the auto-install program? Just right click on the CD drive and click Explore. Then, look for a setup.exe or something like that and run it.
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Old 06-01-2007, 01:07 PM   #3 (permalink)
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I checked the contents of the CD-ROM and it only appears to have a "start.exe" application that you can load. This then brings up the same screen as the AutoPlay option.
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Old 06-07-2007, 10:47 PM   #4 (permalink)
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Default Same Issue re User Tools disk on Dell Latitude

For the record I am having the same issue. Have tried all methods of launching the tools from directly inside the disk. No luck.
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Old 06-07-2007, 11:03 PM   #5 (permalink)
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Default Here is the solution

Got it to work. Go to the following section on the CD:
D:\files\exec\bbinstaller

Click on the "Setup" icon and you'll be good to go.
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Old 06-07-2007, 11:04 PM   #6 (permalink)
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I had the same issue on launch day guys... wouldn't run on my PC... but, loaded just fine or my Mac...

2 fixes...

1- I loaded it on my Mac and dloaded the pdf file (8300 User's Guide) and emailed it to myself on my PC.

2- just dload the Desktop Mgr software from Blackberry.com for the Curve... it will be the newest version anyway!!!

Everything has been working just fine for me since... Best!
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Old 12-10-2007, 03:09 PM   #7 (permalink)
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Talking thank you so much!!!!

Quote:
Originally Posted by koch69vw View Post
Got it to work. Go to the following section on the CD:
D:\files\exec\bbinstaller

Click on the "Setup" icon and you'll be good to go.
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Old 03-29-2008, 06:57 AM   #8 (permalink)
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Unhappy new 8830 but cant load software

Hi I just picked up my new 8830 (I replaced my motorola Q) but also cannot load the BB tools. The initializing screen remains. when I search the cd contents the same thing happens so I cannot browse the CD either. I am using a dell precision m6300 new laptop with XP. This is a bad start.
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Old 05-13-2008, 10:23 AM   #9 (permalink)
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Follow koch69wv's advice that worked for me!
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Old 05-13-2008, 03:52 PM   #10 (permalink)
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Quote:
Originally Posted by jscottcj View Post
I had the same issue on launch day guys... wouldn't run on my PC... but, loaded just fine or my Mac...

2 fixes...

1- I loaded it on my Mac and dloaded the pdf file (8300 User's Guide) and emailed it to myself on my PC.

2- just dload the Desktop Mgr software from Blackberry.com for the Curve... it will be the newest version anyway!!!

Everything has been working just fine for me since... Best!
Just as a follow-up,according to rim the blackberry website has the newest update to use not the CD.
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Old 05-21-2008, 12:22 AM   #11 (permalink)
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I am having no success at installing the User Tools CD. First I get Error 2738 "Could not access VBScript run time for custom action". After taking advice from the forums, I entered a command "regscr32 vbscript.dll" to which I got "vbscript.dll loaded but call to dll register server failed with error code 0x80004005.

I've tried loading right from the disk, right from the web site, tried to find workarounds, all to no avail. Now when I try to load from the disk, it just stalls.

I should mention that I'm using a Toshiba laptop running Vista. I have an AT&T Blackberry Curve 8310.

OK, any suggestions, hints, thoughts? All would be welcome at this point. I dread going to the official channels!

I have also posted on the AT&T boards.

Thanks for any and all help,


Shelly
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Old 05-21-2008, 12:32 AM   #12 (permalink)
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Shelly--go here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ

And download the 4.3 version of Desktop Manager, install and see how it goes?
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Old 05-21-2008, 02:25 AM   #13 (permalink)
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Quote:
Originally Posted by JSanders View Post
Shelly--go here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ

And download the 4.3 version of Desktop Manager, install and see how it goes?
Is there a difference between 4.2.2..... and 4.3 that would benifit me downloading and installing the newer version over one that is already working?
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Old 05-21-2008, 10:05 AM   #14 (permalink)
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Quote:
Originally Posted by JSanders View Post
Shelly--go here:
BlackBerry Desktop Manager Downloads - BlackBerryFAQ

And download the 4.3 version of Desktop Manager, install and see how it goes?
Ahh, I was hoping to bring good news but I'm afraid it was a no go once again. Version 4.3 still gives me once again the "Error 2783 Could not access VBScript run time for custom action". Thanks for the suggestion.

Not sure where to go next. Is there a phone number for either AT&T and/or Blackberry Customer/Technical Support that I can call. Hopefully someone there can give me an answer.

I've posted on both AT&T and Blackberry forums so someone there, like you, might come up with something else to try.

I appreciate all the help you and everyone else can give me.

Many thanks,


Shelly
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Old 05-21-2008, 10:22 AM   #15 (permalink)
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Shelly, have you tried installing the Desktop Manager WITH administrator rights, from an Administrator account? I know I have read a few users that must do that on Vista.

Otherwise, yes, just call your ATT wireless support line, and ask for BlackBerry device support.
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Old 05-21-2008, 12:33 PM   #16 (permalink)
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Running as an Administrator doesn't work either. I guess I'm off to the telephone world and dealing with the Techies at Customer Support.

Thanks for all the input.


Shelly
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Old 05-21-2008, 08:52 PM   #17 (permalink)
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OK, I must come back and stand corrected. And to all who have had or will have this problem, the answer IS to run the file as an Administrator exactly as JSanders explained earlier in this forum.

I believe I "thought" I ran it as an Administrator but it seems there is a right way and a wrong way. My way was the wrong way as pointed out by Rod, the VERY patient Tech at Blackberry, Research In Motion Technical Support.

It seems you have to RIGHT click more often than I thought. So, for all to benefit from my hours of research..

To remove "Error 2738 Could not access VBScript run time for custom action",
Click on Windows Start button,
RIGHT click on Command Prompt,
RIGHT click on Run as Administrator,
Click Continue on the "Windows Needs Your Permission to Continue" Screen,
Now you should have a black DOS screen showing the following prompt:
C:\Windows\system 32>
Type the following: regsvr32 vbscript.dll
then hit return
You should now get a message that vbscript.dll is loaded

You might need to install your Desktop software as Administrator also but doing the above will solve the 2738 problem.

Hope this helps.

Shelly
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Old 05-21-2008, 09:09 PM   #18 (permalink)
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Shelley, thank you. Your very exacting instructions will help someone else along the way.
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Old 05-21-2008, 09:27 PM   #19 (permalink)
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Hmmm,

I could have sworn I just posted a message but I don't see it. If this is a duplicate please forgive me!

Well, I have the solution after several more hours of research and time on the phone with a VERY patient Tech named Rod at Blackberry RIM Customer Service.

JSanders, you had the answer I just didn't Right Click often enough I guess! Anyhow, here is the long and short of it for those who still have a problem or might have one in the future.

This is a solution for "Error Code 2738 Could not access VBScript run time for custom action."

Click on Windows "Start",
Right click on Command Prompt,
Right click on Run as Administrator,
Click Continue in the Windows Needs Your Permission to Continue box (Vista)
You will see the following:
c:/Windows/system32>
Type the following: regsvr32 vbscript.dll
hit the return key
You should be good to go

When running the application, run it using the right click run as Administrator option also.

I hope this helps and thanks again to all who helped earlier.

Shelly
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Old 05-21-2008, 09:29 PM   #20 (permalink)
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Yup, I knew it...D U M B.. That's why I don't post more often in forums. I'll go back into hibernation now.
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