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Old 06-06-2007, 01:17 PM   #1 (permalink)
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I'm a long time Verizon customer, but I really want the Curve. Everything I've read suggests Verizon's never getting it, so I was thinking of changing carriers. I live in San Francisco, so my only concern is coverage and customer service.

Anyone have any thoughts?
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Old 06-06-2007, 01:31 PM   #2 (permalink)
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Originally Posted by Blackberryer View Post
I'm a long time Verizon customer, but I really want the Curve. Everything I've read suggests Verizon's never getting it, so I was thinking of changing carriers. I live in San Francisco, so my only concern is coverage and customer service.

Anyone have any thoughts?
Worry more about coverage. How often doe you really need customer service. I have been with them for years in Jacksonville and any changes I have had to make are done by myself on their website.

None of the carriers have GREAT customer service but if you have good coverage, you really should not need customer service that often.
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Old 06-06-2007, 01:36 PM   #3 (permalink)
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Originally Posted by Blackberryer View Post
I'm a long time Verizon customer, but I really want the Curve. Everything I've read suggests Verizon's never getting it, so I was thinking of changing carriers. I live in San Francisco, so my only concern is coverage and customer service.

Anyone have any thoughts?
I used to be a Verizon customer prior to switching to Cingular..Never owned a Blackberry with Verizon...The reason why I switched is because not because of the service, but because of the phones....I used to own the LGVX6000 and the LGVX8000 and the only reason why I switched to Cingular because I was wanted to have a Blackberry, and GSM providers have the best blackberry lineups..So I figured I would go with Cingular rather than T-Mobile since I have better coverage in my home area with Cingular..So from a former Verizon user's perspective, I really don't miss Verizon at all..The only thing you may be missing from Verizon as a Blackberry user is EVDO speeds, and you might have to sacrifice a little call clarity..Other than that, Cingular/ATT has been great for me...I've had the opportunity to change around devices whenever I feel like it..I currently own 4 different blackberries and whenever I feel like, I just pop in my SIM card into another device...Make sure you know what kind of coverage you are gonna get in your home area also, because that is very important..you should not jump ship just for one device..I don't regret moving from VZW to ATT not one bit...

Customer Service wise, I really never had any major problems with cingular to be honest with you...If I had any problems, they were minor, and the reps were able to solve any problems that I had...there are some bad apples in the customer service industry and people like to spread the word when they encounter those bad apples...more people are rather likely to complain about a bad experience with customer service rather than someone who will applaud and share their good experience with customer service..

just my thoughts...hope I helped..
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Old 06-06-2007, 01:38 PM   #4 (permalink)
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I used to have Verizon but was forced to switch to AT&T so my phone would work overseas.

The call clarity with Verizon is much better than AT&T, which is something you'll notice immediately if you change. The coverage is about the same, especially in the metro area.

Customer service is pretty friendly with AT&T, not too much experience with Verizon.

Overall, if I didn't travel, I would use Verizon hands down over AT&T. Even if they don't get phones until a year after they're released.
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Old 06-06-2007, 01:48 PM   #5 (permalink)
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In my mind...it is always a less than an intelligent idea to switch providers over a device. I agree that coverage and service is paramount...or should be, in that decision.

Personally I left Sprint years ago over a bill discrepancy...and went to AT&T (before they were the new-Cingular, or the new-AT&T or whatever...). I have been there for 10-years and have seen the customer service go from mediocre at best, to some of the best.

I have to admit that, up until my recent conversion to smartphones...I only had a few Cingular-branded phones, prefering to buy unlocked/unbranded phones and keeping my Cingular/AT&T service.

I heard somebody say of mobile service providers once: "They all suck. Just pick the one that sucks the least."

I guess that would be AT&T, in my opinion...
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Old 06-06-2007, 01:49 PM   #6 (permalink)
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blackberryer: I just switched from Verizon to AT&T. It's only been three days, and I work in the law enforcement arena here in south florida, specifically the Miami / Fort Lauderdale / Palm Beach area. I am all over tri-county area, and have had no problems with AT&T as of yet. Verizon worked great, but they are so far behind when it comes to obtaining new devices, I just said what the heck and made the switch. Obviously I obtained a Curve, and love it so far, but I need sometime with it for sure!

As VVoopie stated the actually sound / voice quality on the Verizon CDMA network is better, but not a huge difference to where it's that big of a deal to me! I would think as time passes, I'll get use to the sound / voice quality of the GSM network......

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Old 06-06-2007, 01:50 PM   #7 (permalink)
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I have both Verizon and at&t out here in NYC. I'll admit I was a little skeptical when I opened up my other line in Feb of this year with at&t, but I must say the service has been dead on since the day I got it! No complaints at all as far as coverage and service goes. BB4Life sums it up well
In the case if you have multiple devices, all you have to do is switch the sim card and your up and running! With at&t you also get 30 days to try out there service! I'd say give it a try.
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Old 06-06-2007, 01:50 PM   #8 (permalink)
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I think all of you are right - I care much more about coverage than customer service. I think I'm going to give ATT a try. IF the call clarity and coverage is good, I'll stick with them.
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Old 06-06-2007, 02:05 PM   #9 (permalink)
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Quote:
Originally Posted by Blackberryer View Post
I think all of you are right - I care much more about coverage than customer service. I think I'm going to give ATT a try. IF the call clarity and coverage is good, I'll stick with them.
Just take advantage of the 30 day trial and make sure you have good coverage when you will be using you phone most.

I can from Nextel and if you got off the highway you always lost coverage. Cingular/AT&T, well I can not remember having a dropped call lately!
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Old 06-06-2007, 02:42 PM   #10 (permalink)
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Quote:
Originally Posted by VVoopie View Post
The call clarity with Verizon is much better than AT&T, which is something you'll notice immediately if you change.
I can report exactly the opposite. I was a VZW user for 4+ years as I just ported my vzw account over to AT&T on Monday when I received my curve.
The call quality (coming from vzw using a moto razr v3c) has been much better with the curve so far. People say they can hear me better and I don't sound muffled.
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Old 06-06-2007, 02:49 PM   #11 (permalink)
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My work phone is Cingular, and my personal phone is Verizon. If I had to chose just one, i would definatly chose Cingular/ATT. I have never had any problems with there service or phones. I am constantly in Verizon with some sort of problem, and they always tell me to call this number or that number. Where as Cingular will try to help you in store if they can.
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Old 06-06-2007, 04:40 PM   #12 (permalink)
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I'm in the boat that switched from Verizon to ATT, I wanted the curve that badly and I'm tired of Verizon being behind in devices. So my current solution since I still had 6 months left on my Verizon contract, tell them I broke my blackberry, downgrade my service to a razr and lower everything to the minimum I'm not thrilled about only having EDGE but I work for a fire department out here in Cali and my station is in a pretty rural place where Cingular works (unless you drive 3 minutes into the town where Verizon has service as well). Anyways calls on verizon do sound better but on ATT ithink they're pretty good too...
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Old 06-06-2007, 05:14 PM   #13 (permalink)
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I went ahead and ordered a Curve! I can't wait to try it out.

So now my question is how do I transfer all of my 8703's data over to the Curve so I can really test out the device's capabilities?
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Old 06-06-2007, 05:57 PM   #14 (permalink)
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Quote:
Originally Posted by Blackberryer View Post
I went ahead and ordered a Curve! I can't wait to try it out.

So now my question is how do I transfer all of my 8703's data over to the Curve so I can really test out the device's capabilities?
Just go into your blackberry desktop and there is an option to transfer your data from one blackberry to another.

You can also do a search here for data transfer.
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Old 06-06-2007, 06:20 PM   #15 (permalink)
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Originally Posted by VVoopie View Post
Just go into your blackberry desktop and there is an option to transfer your data from one blackberry to another.

You can also do a search here for data transfer.
Thanks! I found that on my desktop manager.
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Old 06-06-2007, 06:27 PM   #16 (permalink)
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If you going to go to AT&T (Cingular), keep in mind they charge extra money to tether your laptop computer. (Using your cell phone as a modem for your laptop)

I have heard from a source that they are going to change some plans around and might end up dropping the roll over minutes. So it may not hold true anymore but I don't know.

Just to let you know, T-mobile will have 8300 Curve probably by the end of July.
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Old 06-06-2007, 07:53 PM   #17 (permalink)
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Quote:
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If you going to go to AT&T (Cingular), keep in mind they charge extra money to tether your laptop computer. (Using your cell phone as a modem for your laptop)

I have heard from a source that they are going to change some plans around and might end up dropping the roll over minutes. So it may not hold true anymore but I don't know.

Just to let you know, T-mobile will have 8300 Curve probably by the end of July.
T-Mobile doesn't interest me. I've heard nothing but bad from people who have it. I really wish we knew for certain whether or not the Curve is going to be released for Verizon, because I'd stick with them. However, if AT&T's coverage is as good, I might as well pay less for unlimited BB data.
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Old 06-06-2007, 08:49 PM   #18 (permalink)
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Quote:
Originally Posted by Blackberryer View Post
T-Mobile doesn't interest me. I've heard nothing but bad from people who have it. I really wish we knew for certain whether or not the Curve is going to be released for Verizon, because I'd stick with them. However, if AT&T's coverage is as good, I might as well pay less for unlimited BB data.
I don't think Verizon will see it for awhile, if ever. I have been on Verizon for a year and I have 101 business lines with Verizon....if it makes you feel better, I switched my personal line to AT&T and the "Curve". This is by far the best device I have ever owned. I have no regrets at all!!!
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Old 06-06-2007, 10:09 PM   #19 (permalink)
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Originally Posted by WIKID3 View Post
I don't think Verizon will see it for awhile, if ever. I have been on Verizon for a year and I have 101 business lines with Verizon....if it makes you feel better, I switched my personal line to AT&T and the "Curve". This is by far the best device I have ever owned. I have no regrets at all!!!
That is one of the most frustrating things about being a Verizon customer. Fantastic network, fantastic customer service, awful smartphone selection. And the prices suck too.

Well, here's hoping I have as much luck with ATT as you did.
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Old 06-06-2007, 10:11 PM   #20 (permalink)
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Verizon will most likely not have a Curve like device until the Fall or Holiday season! I'm pretty sure they'll release a Blackberry with a camera before the year is up! But, who knows what series Blackberry it'll be? Probably the newer version of the Pearl
that's been talked about or something like the Curve! As usual we'll just have to wait and see! I must say, there really missing the Blackberry boat !
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