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Old 06-18-2007, 11:57 AM   #1 (permalink)
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Default Message Reconsilation optionsgone&miss email ? bug in new rogers os or defective unit

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So I exchange my first blackberry. And the new one looks solid(made in mexico)
but I'm getting this strange error. Whenever I try to delete messages from the handheld I no longer get the option to delete from handheld & mailbox or just handheld or cancel.

All I get now is delete item: yes or no. I did upgrade two days ago to the rogers os version. Any suggestions as to how to rectify this problem? I also seem to have lost aleast one email from my gmail account(saw it on the berry doesn't even show in my mail box and yet I never deleted it and I backed everything up before I upgraded the os as well. I'm on att using BIS. Has anyone else had a similar problem?
Is this the device(defective)? or something else(hoping!)
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Old 06-18-2007, 12:34 PM   #2 (permalink)
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I have the at&t curve and just updated to the Rogers OS. I am prompted to where I want the messages deleted from.

Try this: Go to messages -> Options -> Email Reconciliation
It should say (if you want it to, that is) Delete On: Prompt

If you have it set for Mailbox or Handheld only, it will delete it from that location only, thus giving you the delete/cancel when you try to delete it.

I think that should work if I understand your question correctly.
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