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Old 06-21-2007, 11:03 PM   #1 (permalink)
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I tried to do a backup using the Desktop Manager and got a "Communication Error - The data was not recognized by the device" when it got to the "Receiving Phone Options" part.

I used the Switch Device Wizard to transfer all my settings from my Pearl to my Curve. It went through without any problems but now I want to backup before I install any new apps or themes.

Any help would be greatly appreciated.
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Old 06-21-2007, 11:11 PM   #2 (permalink)
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Wirelessly posted (8700g: BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Happened to me also the first I tried to sync after I had switched up from the 8700 to the 8800.
1-disconnect the BlackBerry from the PC.
2-Close DM and reopen.
3-pull the Battery and reboot the BlackBerry
4-Reconnect and retry.

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Old 06-21-2007, 11:31 PM   #3 (permalink)
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Tried that and still no luck.

Any other suggestions?
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Old 06-22-2007, 08:33 PM   #4 (permalink)
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Please help guys... I really want to do a backup before I install any new apps... Is there no other way of doing a backup?
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Old 07-03-2007, 07:51 PM   #5 (permalink)
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I'm having the same problem here on my TMO Pearl. I have the latest Pearl OS from AT&T and the latest Desktop Manager. I hope someone knows how to fix it, I've tried everything I can think of. I've using Vista here and never had the problem until I upgraded the Desktop Manager.
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Old 07-07-2007, 12:57 PM   #6 (permalink)
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Can't you just do an "advanced" backup and select all the options to backup except phone options?
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Old 07-11-2007, 09:17 AM   #7 (permalink)
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Default Can someone help us

I have the same problem!
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Old 07-11-2007, 10:19 AM   #8 (permalink)
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Wirelessly posted (Mandizzle's Curve: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I went in to advance options under backup and backed everything up one by one until I found the error. I just cleared the item that was giving me an error and then did a full backup. That cleared up the problem. Able to do a full backup since without any issues.
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Old 07-20-2007, 07:23 PM   #9 (permalink)
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This problem has come up like 4 times for me its so dam annoying
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