BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-21-2007, 11:03 PM   #1 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Backup Error

Please Login to Remove!

I tried to do a backup using the Desktop Manager and got a "Communication Error - The data was not recognized by the device" when it got to the "Receiving Phone Options" part.

I used the Switch Device Wizard to transfer all my settings from my Pearl to my Curve. It went through without any problems but now I want to backup before I install any new apps or themes.

Any help would be greatly appreciated.
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 06-21-2007, 11:11 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Wirelessly posted (8700g: BlackBerry8800/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Happened to me also the first I tried to sync after I had switched up from the 8700 to the 8800.
1-disconnect the BlackBerry from the PC.
2-Close DM and reopen.
3-pull the Battery and reboot the BlackBerry
4-Reconnect and retry.

Last edited by JSanders : 06-21-2007 at 11:13 PM.
Offline  
Old 06-21-2007, 11:31 PM   #3 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Tried that and still no luck.

Any other suggestions?
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 06-22-2007, 08:33 PM   #4 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please help guys... I really want to do a backup before I install any new apps... Is there no other way of doing a backup?
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 07-03-2007, 07:51 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2006
Model: 8900
Carrier: T-Mobile
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having the same problem here on my TMO Pearl. I have the latest Pearl OS from AT&T and the latest Desktop Manager. I hope someone knows how to fix it, I've tried everything I can think of. I've using Vista here and never had the problem until I upgraded the Desktop Manager.
Offline  
Old 07-07-2007, 12:57 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2005
Model: 8300
Carrier: Vodafone UK
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can't you just do an "advanced" backup and select all the options to backup except phone options?
Offline  
Old 07-11-2007, 09:17 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can someone help us

I have the same problem!
Offline  
Old 07-11-2007, 10:19 AM   #8 (permalink)
BlackBerryFAQ.com Moderator
 
Join Date: Nov 2006
Location: TorontO
Model: 9800
OS: 6.0.0.246
PIN: 2322E11D
Carrier: Rogers
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (Mandizzle's Curve: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

I went in to advance options under backup and backed everything up one by one until I found the error. I just cleared the item that was giving me an error and then did a full backup. That cleared up the problem. Able to do a full backup since without any issues.
__________________
Blackberry Torch 9800
PIN #: 2322E11D
O/S: 6.0.0.246
Offline  
Old 07-20-2007, 07:23 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
BFEINZIMER's Avatar
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 258
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This problem has come up like 4 times for me its so dam annoying
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.