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Old 07-12-2007, 01:23 PM   #1 (permalink)
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Default Emailing a picture doesn't work?

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hi
whenever i try to email a picture (my media > my pictures > select a picture, menu button, email, type in email)
i receive the email but there is never a picture attached...
it says it is, but it's 1 KB and there's an empty attachment

any idea why this keeps happening?
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Old 07-12-2007, 01:34 PM   #2 (permalink)
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You didn't say whether you are using BIS or BES. Have you tried sending the picture through the email app as opposed to "my media?" Meaning, go to compose, put in the address, then use the menu to attach the picture?

I've had different issues sending pictures from "my media" that go through just fine using the mail app. If you have both BES and BIS, you might try sending from a different account. Might check your data plan, too.
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Old 07-15-2007, 11:14 PM   #3 (permalink)
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i believe i'm using BIS... however i also have issues with opening and saving attachments on my phone....
i was able to on all the other berries, just the curve is driving me nuts!

i tried sending it from both 'my media' and 'my messages' and both didn't send out a picture.
i'm just gonna call rogers tomorrow, it's ridiculous

thanks!
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Old 07-16-2007, 03:25 AM   #4 (permalink)
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Can you go to:
Options -> Advanced Options -> Applications

And tell us if "Blackberry Attachment Service" is in the list?

This is a critical application for opening/handling attachments and may be missing, to reinstall, simply use your desktop manager and re-install it. (If this is the case, reply and someone can help you with the process)
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Old 07-16-2007, 10:54 AM   #5 (permalink)
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I am having the same problem also using BIS through rogers.

When sending a picture it only sends a text file ATT1480609.txt.

I checked, blackberry attachment service version 4.2 is installed.
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Old 07-16-2007, 12:33 PM   #6 (permalink)
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Can't get our devices to e-mail pics. We are on BES 4.06. Device says the e-mail/pic was sent but its never received.
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Old 07-16-2007, 12:37 PM   #7 (permalink)
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I have the same problem. Not too happy with my curve. Too many issues.
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Old 07-16-2007, 02:32 PM   #8 (permalink)
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so i called them this a.m.
and it's cause i was still on the old mail server, which also explained why i couldn't get the read receipts to work....
so now it's all fixed and working
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Old 07-16-2007, 03:29 PM   #9 (permalink)
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That's exactly the problem. I was on the old BIS server.
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Old 07-16-2007, 04:21 PM   #10 (permalink)
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Presto. you must get them to switch you to the new webclient for this to work properly.
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Old 07-17-2007, 11:45 AM   #11 (permalink)
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Just wanted to add my thanks...

I saw this issue and had been annoyed for a while. I just chalked it up to new technology bugs. But when I called Rogers, and read them this thread they had me on the new server in minutes, and everything is working perfectly now.

I actually heard a comment that they were going to force everyone onto the new server soon and that it was strange that they hadn't done it yet. I guess with the danger that some people may not be able to keep their email, this could be a bit of a wrench...

This was news to me, I never even knew they had a new server until I read this thread.
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Old 07-17-2007, 07:08 PM   #12 (permalink)
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Okay, so the Rogers fellows fixed the problem by having Rogers "move them to the new server".

I am having the exact same problem with AT&T, but the AT&T rep I spoke to this afternoon "don't know nuthin' 'bout no new servers".

Anybody with AT&T fixed their problem yet?
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Old 07-18-2007, 11:34 AM   #13 (permalink)
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For those of you who have (or had) this problem, could you send MMS's with attached photos?

I can't do that either. I can get them, but not send.
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