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Old 07-23-2007, 07:13 AM   #1 (permalink)
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Default Help: some contacts don't get PINs or Messenger messages!

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Hi there, and I hope someone can help!

I've just changed from to a BES and all of a sudden only some of my Blackberry Messenger contacts get my messages. I get two ticks, but never a third. I can receive messages, but not get them through...

Same with some PINs.

If I wipe my Curve, then all is fine and contacts who didn't work suddenly do.. but I need to tbe on the BES!

Help please...

Thanks, Francis
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Old 07-23-2007, 09:55 AM   #2 (permalink)
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Francis, by any chance are the same contacts who can't receive BB Messenger from you are the same as the ones who can't receive PIN messages from you?

If that is the case, check the PIN setup for those contacts...

Last edited by JSanders : 07-23-2007 at 10:44 AM.
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Old 07-23-2007, 10:10 AM   #3 (permalink)
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Default PINs etc

Thanks for the reply. It's weird, some with PINs work, some don't, whether I double check the PINs or not. Het ticks, but messages don't get through.

Thanks for the help, Francis
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Old 07-23-2007, 10:12 AM   #4 (permalink)
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I don't know what ticks mean, do you mean it gets a tick mark on your list as sent, as in a checkmark? Do you get a small D beside the checkmark of those sent and not received?

Can you answer my question about the similarity of the users who don't get Messenger or PIN messages. Are they exact same people?
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Old 07-23-2007, 10:22 AM   #5 (permalink)
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Sorry for confused answers... It's an 8300. I send a PIN (or messenger) and get two ticks (as per delivered) and it says 'delivred'. But obviously it isn't. Usually (with other contacts) I get a third tick when they have actually read the message. There seems no rhyme or reason as to why some work and some don't. Except that when I reset the machine to totally clean, they all work, and post-BES sync some don't.

Thanks again, Francis
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Old 07-23-2007, 10:26 AM   #6 (permalink)
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On PIN messages, you don't ever get the R for Read. Only D for Delivered.

In Messenger, you get both.
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Old 07-23-2007, 10:41 AM   #7 (permalink)
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Default So...

I get two ticks (and delivered) but message doesn't get there... The same for PIN and Messenger...
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Old 07-23-2007, 10:45 AM   #8 (permalink)
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ok. Could you please answer my question from #2 and #4 above?

And you are saying that in a PIN message (not BlackBerry Messenger) that you get the R-Read for the "working" users?
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Old 07-23-2007, 10:46 AM   #9 (permalink)
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Quote:
Originally Posted by FrancisJ View Post
I get two ticks (and delivered) but message doesn't get there... The same for PIN and Messenger...
How do you know the message doesn't get there?
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Old 07-23-2007, 11:50 AM   #10 (permalink)
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Default How do I know???

Because the other berry is standing next to me. Some work fine, some no use at all!!!
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Old 07-23-2007, 11:51 AM   #11 (permalink)
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If you are positive your have the correct PIN numbers entered and it is showing delivered, you have a problem. First idea, just pull the battery and reboot the errant BB.
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