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Old 08-15-2007, 12:45 PM   #1 (permalink)
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Default Canít send MMS, I get a red x

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I have an 8300 on the AT&T (formally Cingular) network. Every time I try to send an MMS message I get a red x in the email window alerting me that the message was not sent.

What can I do to fix this?

Ken
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Old 08-15-2007, 12:47 PM   #2 (permalink)
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Do you have a Blackberry data plan? Are you on BIS or BES?
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Old 08-15-2007, 12:48 PM   #3 (permalink)
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Quote:
Originally Posted by greggebhardt View Post
Do you have a Blackberry data plan? Are you on BIS or BES?
Yes I have a data plan, all other data features work with no problem. I'm on a corporate BES.
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Old 08-15-2007, 12:50 PM   #4 (permalink)
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Most likely there is an IT policy preventing MMS messages.

go to options -> security options -> general settings then look for IT policy and see if there is anything listed there

Last edited by jsconyers : 08-15-2007 at 12:53 PM.
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Old 08-15-2007, 12:58 PM   #5 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Most likely there is an IT policy preventing MMS messages.

go to options -> security options -> general settings then look for IT policy and see if there is anything listed there
Next to IT policy it says Default
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Old 08-15-2007, 01:51 PM   #6 (permalink)
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call tech support and have them provision your account for MMS same thing happened to mine they gotta do something on their end i think you might need to get transferred over to data support
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Old 08-15-2007, 02:37 PM   #7 (permalink)
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I'm having the same problem with Tmo Curve grrrr..
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Old 08-15-2007, 02:49 PM   #8 (permalink)
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Im having a similar problem... Do you tether?

http://www.blackberryforums.com/gene...requested.html
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Old 08-15-2007, 02:50 PM   #9 (permalink)
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Quote:
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Im having a similar problem... Do you tether?

http://www.blackberryforums.com/gene...requested.html
No, I don't tether.
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Old 08-15-2007, 02:53 PM   #10 (permalink)
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What always works for me is removing the battery, after a fresh reboot it seems to work.
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Old 08-15-2007, 02:54 PM   #11 (permalink)
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Quote:
Originally Posted by Tres View Post
What always works for me is removing the battery, after a fresh reboot it seems to work.
I tried that. I've never been able to send an MMS message. Everything else works fine.
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Old 08-15-2007, 03:31 PM   #12 (permalink)
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What works for me is if i lower the picture size to medium it work fine. you can only send 300kb per message i believe, i might wrong.
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Old 08-15-2007, 07:27 PM   #13 (permalink)
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Quote:
Originally Posted by xsmobile View Post
What works for me is if i lower the picture size to medium it work fine. you can only send 300kb per message i believe, i might wrong.
Yep, usually its the size of the picture. Drop the quality to medium and it works just fine.
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Old 08-15-2007, 09:52 PM   #14 (permalink)
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yes, this is an unfortunate flaw from Cingular/AT&T, you have to drop the size down to medium and make the setting to fine, totally lame. I called AT&T about it and they said they are not changing it for a while. Imagine, them selling a phone with all these great features and you cant even use them. Good ol AT&T
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Old 08-15-2007, 09:53 PM   #15 (permalink)
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The picture size could be a problem, but here is what I did to fix the problem.

Delete the MMS Transport and the MMS Client by going to:

Settings > Options > Advanced Options > Service Books >Highlight service to delete > Menu > Delete.

Then go back one screen to Advanced Options:

Select Host Routing Table, Press Menu, select Register Now.

This will resend all the service books to your BB (this can take a couple minutes).

Another good step to take is to remove the battery for at least 30 seconds, this is like rebooting your computer and you won't lose any data.

Once I did that, I have been golden. As long as the pic has been under 300kb.

Let me know if this helps you out!
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