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Old 08-16-2007, 11:38 AM   #1 (permalink)
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Hello all,

I'm having an issue with an 8300 and I'm hoping to get some troubleshooting advice. I have an internation user with an 8300. He is having issues where some messages that come into his Outlook mailbox are not sent to his blackberry. He also states that when he opens a message on his blackberry that it is not marking the message as Read in outlook. Running a Reconcilie now does not help. I am trying to get from him what his settings on the device are, but I'm kind of at a loss here. We are running BES for Exchange version 4.1.2. Any suggestions are appreciated!

Greg
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Old 08-16-2007, 11:53 AM   #2 (permalink)
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Does he have multiple folders in outlook?
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Old 08-16-2007, 05:53 PM   #3 (permalink)
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hi,
im having this problem to,help!!!
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Old 08-17-2007, 10:57 AM   #4 (permalink)
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Originally Posted by xsmobile View Post
Does he have multiple folders in outlook?
Yes
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Old 08-17-2007, 11:51 AM   #5 (permalink)
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You have to tell the blackberry to redirect messages in these folders as well.
Go to messages options.
Email Settings
Click Blackberry Key
Select Folder Redirection
Mark off folders you want redirected.
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